The Future of Work and Scheduled Flexibility

by | Jan 15, 2023 | DoingCXRight®‬ Podcast | 0 comments

Doing CX Right podcast show on Spotify with host Stacy Sherman
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Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
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Flexibility is no longer a nice benefit. It’s an expectation employees and customer service agents have when choosing a company to work for, stay with, and recommend. It’s the future of work. And it’s a current workforce trend right now. But what does flexibility really mean? Traditionally people refer to flexibility as WHERE they work, yet it’s also about WHEN and HOW too.

Stacy Sherman and Brian Elliott, Author, SVP at Slack, and Executive Leader of Future Forum, explain the value of “scheduled flexibility” as a brand differentiator. You’ll hear tactics to overcome naysayers who don’t support flex work and ways to retain a customer-centric distributed team. While the focus is the future of work, this episode digs deep into lessons from the pandemic as we must “never waste a crisis.”    

This Episode About “The Future of Work” Will Help You:

  • Stay ahead of the competition
  • Create better leaders
  • Tap into the freelancer / gig economy
  • Attract and retain top talent
  • Rethink management
  • Structure effective teams
  • Embrace flexible work environments
  • Adapt to the changing workforce
  • Build the organization of the future

Check out Brian’s book featuring uncommon examples and easy-to-understand concepts, which will challenge and inspire you to work differently by design versus circumstances.

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About Brian Elliott- The Future of Work Expert

Brian Elliott is the Executive Leader of Future Forum. He has spent three decades leading teams and building companies as a startup CEO, as a product leader at Google, and now at Slack where he is a Senior VP. Brian started his career at Boston Consulting Group, and earned his MBA from Harvard Business School. His work has been published in Harvard Business Review, Fortune, and the Economist, and he is co-author of How The Future Works: Leading Flexible Teams to Do the Best Work of Their Lives. Brian is a proud father of two young men.  

Learn more: Twitter. LinkedIn. Website. Book.

About Stacy Sherman: Founder of Doing CX Right®‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & loyalty exist. Continue reading bio >here.

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*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.

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