Starting and growing a customer-centric business the right way
Are you struggling to build a successful, sustainable business that truly puts the customer first? Do you want to transform your business culture and deliver exceptional customer service experiences as a brand differentiator? If yes, then look no further than this newest DoingCXRight podcast episode.
Host Stacy Sherman sits down with entrepreneur Marcus Kohnlein, who has built multiple successful customer-centric businesses from scratch. Marcus shares his insights and lessons, providing practical strategies to help you start or reinvent your own company that solves real customer needs. Stacy and Marcus also reveal helpful customer experience tactics that apply to side hustles too.
You’ll also hear personal anecdotes and leadership advice that will guide you toward more success in today’s competitive market. Take notes as there are a lot of gems shared.
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About Marcus Koehnlein –Customer-Centric Businesses
Marcus Köhnlein is a highly experienced technology leader with a focus on digitalization strategies, roadmaps, portfolios, and organizational setup, he has held leadership positions as Chairman, CEO, and CIO for different start-ups, including Quarero and Avyana.
Quarero is a remote working platform that connects students and companies. This innovative platform enables students to work on tasks such as programming, video creation, legal analysis, data entry, and more for companies, while managing the administrative work such as payments, contracts, and taxes. Through this platform, students can earn practical experience, earn some money, and build a valuable network for their future, while companies can outsource work, create innovation, and get new ideas from the students.
Avyana is a company focused on AI and creating virtual avatars to automate corporate processes. This unique approach to automation helps companies increase efficiency and reduce costs, while also improving the quality of work and freeing up time for employees to focus on more important tasks.
In addition to his experience in the start-up world, Marcus has also worked in the insurance industry, chemical industry, machine industry, and consulting in leadership positions in IT and Digital Transformation. With his extensive experience in business transformation and driving cultural change initiatives, he has a deep understanding of what it takes to achieve company success and competitive growth. His MBA degrees from the University of St. Gallen, University of Santa Clara, and Jiao Tong University Shanghai have provided him with a strong foundation in business management and strategy, which he leverages to drive innovation and achieve strategic objectives.
As a dynamic and results-driven leader, Marcus is committed to achieving company success and growth. His forward-thinking personality and ability to adapt to changing environments make him a valuable asset to any organization looking to drive innovation, transform their business, and achieve strategic objectives.
Connect with Marcus on LinkedIn.
About Stacy Sherman: Founder of Doing CX Right®
An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++. Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.