How to Make Feedback a Gift, Not A Curse, in the AI Era

by | May 31, 2024 | Leadership & Personal Growth | 0 comments

Have you ever received feedback that left you feeling deflated, misunderstood, or resentful?

Or perhaps you’ve delivered criticism that inadvertently damaged a relationship or stifled innovation?

In a business landscape increasingly shaped by AI and automation, genuine human connection is rare. How we deliver feedback is more critical than ever, as it can either amplify our humanity or diminish it.

One of my guiding lights, personally and professionally, has been Don Miguel Ruiz’s “The Four Agreements.” It’s a book filled with profound wisdom. The agreement that resonates most deeply with me, especially regarding feedback, is “Be Impeccable With Your Words.” Ruiz reminds us that our words hold immense power – they can uplift, heal, or they can wound and destroy. And I would add, it’s not just the words themselves, but the delivery that makes all the difference.

Let’s disucss how this ancient wisdom can revolutionize your approach to feedback, both as a giver and receiver:

The Power of Impeccable Words: Lessons from “The Four Agreements”

In the book, Ruiz urges us to use language that is truthful, empowering, and aligned with our highest intentions. When it comes to feedback, this means:

  • Speaking with integrity: Avoid gossip, assumptions, and exaggerations. Base your feedback on observable facts and direct experience.
  • Avoiding harmful language: Refrain from using words that demean, belittle, or attack the person’s character. Focus on the behavior or outcome, not the individual.
  • Choosing words that uplift and inspire: Frame your feedback in a way that motivates and encourages growth rather than discourages or shuts down.
  • Taking responsibility for your words: Own your perspective, acknowledge your emotions, and avoid blaming or accusing.

Actionable Tips for Leaders: Applying “Be Impeccable With Your Words”

  • Cultivate self-awareness: Before offering feedback, check your own motives. Are you speaking from a place of genuine concern, or are you reacting out of frustration or personal bias?
  • Practice active listening: Give your full attention to the person you’re communicating with. Hear not only their words but also their underlying emotions and needs.
  • Choose your words carefully: Tailor your language to the individual and the situation. Consider the impact your words will have on their confidence and motivation.
  • Lead by example: Model the kind of communication you want to see in your organization. Encourage open, honest, and respectful dialogue at all levels.
  • Create a safe space for feedback: Foster a culture where employees feel comfortable giving and receiving feedback without fear of judgment or retribution.

Feedback in an AI-Driven World: The Human Advantage

As AI continues to transform the workplace, the human element of feedback becomes even more invaluable. While AI can provide data-driven insights and automate certain processes, it cannot replicate the nuance, empathy, and emotional intelligence humans bring.

By embracing the principles of “Be Impeccable With Your Words,” business leaders can leverage this human advantage to:

  • Build stronger relationships: Foster trust, loyalty, and collaboration among team members.
  • Enhance performance: Encourage continuous learning and development through constructive feedback.
  • Drive innovation: Create a culture where new ideas are welcomed and nurtured, even if they come with a dose of healthy criticism.
  • Differentiate your brand: Deliver a customer experience that is authentic, personalized, and rooted in genuine emotional engagement.  

In Conclusion

In the age of AI, where algorithms and automation are reshaping how we work and interact, the power of human connection is not diminished—it’s amplified. By being impeccable with words, we can elevate our organizations, inspire our teams, and create a future where technology and humanity work harmoniously.

The question is: What will you choose? Will your words empower and inspire, fostering growth, collaboration, and innovation, or will they discourage and deflate, creating barriers to progress and undermining trust?

The answer may determine not only your success but the lasting impact you leave on your business, your team, and the world.

If you like this article, continue reading about

CX Leadership Lessons From “The Four Agreements”

The Four Agreements and CX Lessons Learned by Stacy Sherman

Learn How To Deliver Better Customer Service Through An Engaged and Valued Workforce.  Watch My Linkedin Learning Self-Paced Course

Master Your Customer Experience and Service Skills with Stacy Sherman

*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.

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