Transform conflicts into breakthroughs. Get powerful strategies from Stacy Sherman and Professor Wendy Smith to navigate complex customer problems and drive innovation in business.
Customer Experience (CX) is in every mission statement—yet rarely in practice. Stacy Sherman and Sean Albertson reveal what’s going wrong behind the scenes and how to change it.
When experiences go wrong, customers escalate to executives and damage your brand in public. Stacy Sherman shares how to fix root causes fast—before they cost you revenue.
Everyone says “Happy to Help” but few deliver. Stacy Sherman and Priscilla Brooke reveal proven tactics to build Human-Centered Customer Support and stand out in an AI-driven world.
AI voice agents are already on the front lines of customer experience — translating, troubleshooting, and learning from every call. But here’s the twist: the real ROI isn’t in automation. It’s in how you design the experience. Stacy Sherman and Richard Lin reveal the high-stakes decisions that turn voice AI from a cost-saver into a brand-builder.
Marketing attracts customers, but customer experience keeps them coming back. Stacy Sherman and Nicole Donnelly explore how businesses can align Marketing and Customer Experience to drive loyalty, growth, and long-term success—without treating them as separate strategies.
What makes Nordstrom’s customer experience legendary—and how can your company do the same? Stacy Sherman and Robert Spector reveal the Nordstrom Way and how you can apply its timeless principles to create loyal customers and set the gold standard in CX.
Customers don’t just disappear—you lose them. In this podcast episode, Stacy Sherman and Neil Hoyne, Chief Strategist at Google, explain how to leverage data to strengthen customer relationships, drive revenue & lasting loyalty.
Many businesses overlook early signs of customer frustration—until it’s too late. In this episode, Stacy Sherman and Sid Banerjee discuss how AI-driven predictive customer experience helps companies identify problems, prevent churn, and create seamless interactions before issues escalate.
AI fuels innovation, accelerates development, and transforms product personalization. One company proves how it’s done right. Learn valuable lessons from Stacy Sherman and Ben Weiss on strategies to outperform your competition.
