AI voice agents are already on the front lines of customer experience — translating, troubleshooting, and learning from every call. But here’s the twist: the real ROI isn’t in automation. It’s in how you design the experience. Stacy Sherman and Richard Lin reveal the high-stakes decisions that turn voice AI from a cost-saver into a brand-builder.
Marketing attracts customers, but customer experience keeps them coming back. Stacy Sherman and Nicole Donnelly explore how businesses can align Marketing and Customer Experience to drive loyalty, growth, and long-term success—without treating them as separate strategies.
What makes Nordstrom’s customer experience legendary—and how can your company do the same? Stacy Sherman and Robert Spector reveal the Nordstrom Way and how you can apply its timeless principles to create loyal customers and set the gold standard in CX.
Customers don’t just disappear—you lose them. In this podcast episode, Stacy Sherman and Neil Hoyne, Chief Strategist at Google, explain how to leverage data to strengthen customer relationships, drive revenue & lasting loyalty.
Many businesses overlook early signs of customer frustration—until it’s too late. In this episode, Stacy Sherman and Sid Banerjee discuss how AI-driven predictive customer experience helps companies identify problems, prevent churn, and create seamless interactions before issues escalate.
AI fuels innovation, accelerates development, and transforms product personalization. One company proves how it’s done right. Learn valuable lessons from Stacy Sherman and Ben Weiss on strategies to outperform your competition.
Are you losing customers without knowing why? In this episode, Stacy Sherman and Tzachi Ben-Sasson explore how Voice of Customer programs help businesses retain customers, boost loyalty, and drive long-term revenue growth.
Learn how successful companies retain top talent during change. Stacy Sherman and professor Lisa Kaplowitz reveal leadership strategies to boost engagement, reduce turnover & drive success
Learn the right way to use AI-driven personalization, creating unique, customer-first experiences that drive loyalty and business growth.
Learn how the synergy of AI in customer service and human connection drives unforgettable experiences, builds loyalty, and fuels growth, with actionable tactics you can apply today.
