Lauren Herring, Autor, and CEO of Impact Group, provides actionable tips to future-proof your career and elevate employee engagement for better customer experiences and business outcomes.
Getting To The Next Level Starts With You
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Doing CX Right Blog
DoingCXRight® Podcast
Advancing Customer Experiences Through IT Alignment
Michael Buckham-White, Global Technology Managing Director at Deloitte, shares leadership best practices and effective ways to partner with your technology (IT) team for improved customer satisfaction.
Reducing Burnout To Deliver Better Customer Experiences
Marcey Rader, productivity expert, and three-time bestselling author explains how to banish burnout, retain good people, and achieve success through practical tools and sustainable habits.
Solving Customer Pain Points Through Research, Design and Innovation
Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. Learn best practices to fix customer pain points leveraging data and human factors.
Is Traditional Selling Dead? Getting New Customers The Right Way
Sid Meadows, an admirable high-performance business coach, shares how to win new customers and contract renewals in the most effective ways in the digital age. He explains how to lead teams in the right way too.
Competing For Customer Time, Attention and Money
Joe Pine, an internationally acclaimed author, explains that we’re living in an experience economy. Learn how to differentiate your brand and win customer time, attention & money.
Doing What’s Right For Customers While Balancing Internal Processes
Bil Staikos Snr VP at Medallia explains your employees’ behavior is your customer experience. You can’t separate them out. Learn how to lead with excellence and do what’s right for customers through engaged employees.
Influencing Desirable Customer Behaviors Through Experience Management
Howard Tiersky, author of Winning Digital Customers, shares how to drive customer behaviors, earn their love and emotional commitment to maximize your competitiveness.
Differentiating Experiences To Dominate Your Industry
Stan Phelps, best-selling author of the Goldfish Series, shares tactics to increase competitive advantage & bottom-line impact through differentiating experiences
Understanding and Influencing Your Customers’ Decisions
Mary Drumond, Chief Marketing Officer at Worthix, explains how to impact customers’ decisions by knowing their needs & perceptions without survey fatigue
