Richard Owen, CEO at OCX Cognition and co-creator of the NPS system, and Stacy Sherman discuss how to achieve business growth and reduce customer risk BEFORE it’s too late. Listen to proven methodologies and controversial topics that get you thinking and doing CX differently.
Greg Melia, CEO of CXPA organization, and Stacy Sherman share valuable ways you can celebrate National CX Day and Customer Service week to show extra appreciation to customers, employees, and agents.
My Mom Eileen, one of the first women Options Traders on Wallstreet, a well-known Bridge and Backgammon player, and a true change agent, shares leadership lessons to achieve goals no matter what challenges come your way.
Wendy Smith, Professor and Best-Selling Author of “Both/And Thinking” explains how to cope & thrive with multiple knotted conflicts happening at the same time for greater success in business and life.
David Allen, Best-Selling Author of “Getting Things Done: The Art of Stress-Free Productivity,” explains 5 core behaviors you need to do to get anything under control, stay productive, and relaxed for better work and life experiences
Larry Levine, Best-Selling Author of “Selling From The Heart,” explains new effective ways to approach buyers and increase sales with an unbeatable competitive edge. Hint: Success starts within, not out. It’s about YOU.
Claire Boscq- Scott, Global Customer Service guru and three-time author, explains why and how to do mystery shopping right. You’ll learn best practices to improve your products and services and gain a real competitive advantage.
Fred Reichheld, the creator of the Net Promoter System, explains the newest thinking (NPS 3.0), and doing it the right way, which includes “Winning On Purpose” and enriching customer lives. Because, when customers feel loved, they come back for more and bring friends—generating good profits.
Sam Brenner, a workforce business expert, explains how employers can find, hire and retain customer-centric employees. And advice to candidates who seek more job fulfillment and happiness, leading to customer success.
Ian Golding, a highly influential CX consultant, explains how to improve the customer journey, increase retention & turn employees into loyal brand advocates
