Jay Baer, author of 6 best selling books, shares how to succeed in business by Hugging Your Haters
How To Hug Your Haters & Make Customers Love Your Brand
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Doing CX Right Blog
DoingCXRight® Podcast
Aiming High – Mental Health & Business Impacts
Darren Prince, author of Aiming High, has achieved fame, monetary success, & deep lows from drug addiction. Listen & apply to lessons learned
How To Create & Lead A Customer-Centric Workplace
Ashok Ramachandran, CEO & President at Schindler Elevator Corp- India, shares how to build a customer-centric culture the right way
Leveraging Social Media For Customer Service & Competitive Insights
Listen to Madalyn Sklar, social media evangelist, explain how to enhance customer relationships, build communities, and gain competitive info
How To Bring The Human Back In Human Resources
Listen to Dan Naiman, Senior Director of Human Resources at Pfizer, share a human-centric approach to employee & customer experience
How To Create A Frictionless Experience To Get & Keep Customers
Listen to Adam Toporek discuss how to create hassle-free experiences to get new customers and reduce churn
How To Increase Employee Engagement & CX Ownership
Listen to Colin Shaw, 7-time author, about how to elevate customer satisfaction through engaged employees.
How To Measure Customer Loyalty (NPS & Beyond)
What if your customer loyalty metric is only half the story? Learn how to transform Net Promoter (NPS) from a simple score into a powerful system. Listen to Stacy Sherman and Rob Markey on Doing CX Right® Podcast now.
Getting Customers Back To Buy Again & Again
Listen to Shep Hyken, author, speaker, customer service expert explain how to get customers back & keep them loyal.
