AI fuels innovation, accelerates development, and transforms product personalization. One company proves how it’s done right. Learn valuable lessons from Stacy Sherman and Ben Weiss on strategies to outperform your competition.
Doing CX Right Blog
DoingCXRight® PodcastWhy Customers Leave: How Voice of Customer Drives Retention
Are you losing customers without knowing why? In this episode, Stacy Sherman and Tzachi Ben-Sasson explore how Voice of Customer programs help businesses retain customers, boost loyalty, and drive long-term revenue growth.
How To Retain Your Best People During Challenging Times
Learn how successful companies retain top talent during change. Stacy Sherman and professor Lisa Kaplowitz reveal leadership strategies to boost engagement, reduce turnover & drive success
Who’s Really Doing Personalization Right? (Hint: It’s Not You—Yet)
Learn the right way to use AI-driven personalization, creating unique, customer-first experiences that drive loyalty and business growth.
Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires
Learn how the synergy of AI in customer service and human connection drives unforgettable experiences, builds loyalty, and fuels growth, with actionable tactics you can apply today.
Predictable Revenue in Unpredictable Times: Strategies for CX Success
Struggling with unpredictable revenue? Learn strategies to strengthen customer relationships, adapt to change & achieve sustainable growth with Stacy Sherman and Aaron Ross.
Why Your Company Needs a Chief Design Officer (And What They Actually Do)
Learn how the revolutionary “15% rule” sparks billion-dollar innovations, why kindness drives productivity, and how to build design teams that deliver impactful results with Stacy Sherman and PepsiCo’s Chief Design Officer, Mauro Porcini.
Customer Service ROI – The Numbers Behind Loyalty
Learn how to measure customer service ROI with real business data. Transform your contact center into a revenue driver with Stacy Sherman and Neal Topf.
8 Laws of Customer Service Success: Blending Tech and Human Connection
Learn tactics to solve disengaged employees and declining customer service by fostering connections & effectively integrating technology with Stacy Sherman and Blake Morgan
Accountability Over Excuses: How to Transform Your Business Culture for CX Success
Learn how to create a culture of accountability where your team takes ownership, drives results & delivers exceptional customer experiences with Stacy Sherman and Robert J. Hunt