Learn the right way to use AI-driven personalization, creating unique, customer-first experiences that drive loyalty and business growth.
Who’s Really Doing Personalization Right? (Hint: It’s Not You—Yet)
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Doing CX Right Blog
DoingCXRight® Podcast
Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires
Learn how the synergy of AI in customer service and human connection drives unforgettable experiences, builds loyalty, and fuels growth, with actionable tactics you can apply today.
Predictable Revenue in Unpredictable Times: Strategies for CX Success
Struggling with unpredictable revenue? Learn strategies to strengthen customer relationships, adapt to change & achieve sustainable growth with Stacy Sherman and Aaron Ross.
Why Your Company Needs a Chief Design Officer (And What They Actually Do)
Learn how the revolutionary “15% rule” sparks billion-dollar innovations, why kindness drives productivity, and how to build design teams that deliver impactful results with Stacy Sherman and PepsiCo’s Chief Design Officer, Mauro Porcini.
Customer Service ROI – The Numbers Behind Loyalty
Learn how to measure customer service ROI with real business data. Transform your contact center into a revenue driver with Stacy Sherman and Neal Topf.
8 Laws of Customer Service Success: Blending Tech and Human Connection
Learn tactics to solve disengaged employees and declining customer service by fostering connections & effectively integrating technology with Stacy Sherman and Blake Morgan
Accountability Over Excuses: How to Transform Your Business Culture for CX Success
Learn how to create a culture of accountability where your team takes ownership, drives results & delivers exceptional customer experiences with Stacy Sherman and Robert J. Hunt
AI Meets Human Touch: Redefining Customer Experience
Learn strategies to balance AI with human interaction, manage change, optimize feedback & motivate teams for better business outcomes with Stacy Sherman and Dave Singer.
Transforming Healthcare – Proven Customer Experience Strategies
Is the healthcare system truly patient-centered? Learn strategies to improve patient access, leverage behavioral science, and use AI responsibly. Listen to Doing CX Right Podcast Ep. 145 with host Stacy Sherman and Pfizer Customer Experience Leader, Miya Grey.
The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success
Why celebrate CX Day and Customer Service Week? Listen to Stacy Sherman on Doing CX Right Podcast for actionable tactics to make a lasting impact.
