Andrew Carothers and Stacy Sherman explain how Cisco digitally transformed customer service experiences that you can do too. Apply 4 proven steps to elevate CX for revenue gains.
Doing CX Right Blog
DoingCXRight® PodcastThe Power of Generative AI – Transforming Customer Service
Conor Grennan, Dean of MBA students at NYU Stern School of Business and Stacy Sherman discuss how to transform CX with generative AI. Learn proven techniques to enhance personalization, content & customer service.
When Machines Become Customers – Navigating the New Normal
Don Scheibenreif, a Distinguished VP Analyst at Gartner and Stacy Sherman discuss the rise of machine customers. Learn how it’s disrupting customer experience & commerce, and what you need to do to prepare, compete and get ahead.
Designing Immersive Customer Experiences Based on Leading Brand Case Studies
Joe Wheeler joins Stacy Sherman to discuss how you can design immersive customer experiences in a digital-first world. You’ll learn actionable strategies based on case studies of leading brands.
Empathy at Scale: Building Lasting Customer and Employee Relationships
Natalie Petouhoff, author and corporate business leader, and Stacy Sherman discuss the transformative impact of “Empathy In Action.” You’ll learn how empathy serves as a powerful catalyst, fueling growth, spurring innovation, cutting costs, and reshaping not just business strategies and culture but also influencing critical technology decisions.
Enriching Customer Interactions: the Balance of Personalization and Data Privacy
Greg Kihlstom, author and two-time CEO, and Stacy Sherman explain how to personalize customer experiences without compromising data privacy and become a respected industry leader.
Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman
Stacy Sherman marks 100 episodes with insights on her podcast journey, celebrating the milestone, and advice from lessons along the way.
How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business
Rita Soni, Principal Analyst at Everest Group, explains the latest trends on impact sourcing and how hiring underserved talent transforms customer experience.
Doing CX Leadership Right Based on Brain Science
Aiain Hunkins highlights the impact of neuroscience on leadership and its transformative effect on customer experience.
The New Rules of Customer Experience in a Post-Digital Era
Antonio Grasso, well know technologist, and Stacy Sherman reveal the next-level Customer Experience strategies for the post-digital era. Listen to podcast for comprehensive insights.