Rita Soni, Principal Analyst at Everest Group, explains the latest trends on impact sourcing and how hiring underserved talent transforms customer experience.
How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business
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Doing CX Right Blog
DoingCXRight® Podcast
Doing CX Leadership Right Based on Brain Science
Aiain Hunkins highlights the impact of neuroscience on leadership and its transformative effect on customer experience.
The New Rules of Customer Experience in a Post-Digital Era
Antonio Grasso, well know technologist, and Stacy Sherman reveal the next-level Customer Experience strategies for the post-digital era. Listen to podcast for comprehensive insights.
Gaining a Competitive Edge With The Right “Experience Mindset”
Tiffani Bova, Global Growth Evangelist at Saleforce, and Stacy Sherman explain how to gain a competitive advantage with the right “Experience mindset.”
How AI Is Transforming Communication & Customer Service
Frank X Shaw, Chief Communication Officer at Microsoft, explains how AI is changing the way we work, communicate & deliver better customer service.
Future-Proofing Your Business with Unstoppable CX Leadership and Innovation
Victoria Pelletier, a corporate leader known as “the turnaround queen,” and Stacy Sherman discuss practical strategies to elevate customer experiences, engage teams, and drive business growth through unstoppable CX leadership.
Disruptive CX Strategies: Insights From A Woman Who Blows Sh*t Up!
Cindy Gallop, The “Michael Bay of Business” known for “Blowing Sh*t Up” joins Doing CX Right Podcast about how to create the next unicorn through innovative and disruptive CX strategies.
The Power of “Deliberate Calm” To Maximize Customer Service Performance
Jacqui Brassey, author and leader at McKinsey Health, and Stacy Sherman explain how to lead with “Deliberate Calm” to create psychological safety in the workplace, improve employee engagement and business performance
From Vision to Reality: Building a Customer Service Culture the Right Way
Ron Kaufman, Global CX leader, and Stacy Sherman reveal tactics to shift toxic company silos into customer service culture excellence. Learn from a real-life transformational case study to advance your results.
The Zero-In Formula: Building A Customer-Centric Brand That People Crave
Dennis Geelan, author and entrepreneur, and Stacy Sherman Discuss The “Zero-In” Approach and Practical Strategies to Take Your Customer-Centric Brand To The Next Level.
