For the 100th episode of “Doing CX Right,” show host Stacy Sherman flipped the script and was interviewed by customer service legend Shep Hyken. This role reversal allowed Stacy to reflect on her podcast journey so far.
Episode Summary:
Stacy Sherman’s Hidden Talent and Podcast Inspiration
The conversation started with Shep asking Stacy for a fun fact about herself that most people don’t know. Stacy revealed she was a champion backgammon player as a child, competing in tournaments around Europe.
When asked what inspired her to start podcasting, Stacy shared being a repeat guest on other shows made her want to become a host. She loved connecting with people and spreading knowledge.
Evolving Doing CX Right Show
As she looks ahead to the next 100 episodes, Stacy plans to go deeper instead of wider into the topic of “how to do CX right”. She also reflected on how she was paralyzed at first by worries around technology and perfection. Her advice – just take the microphone out of the box and get started!
Stacy’s Journey of Taking Chances and Asking
Stacy also shared advice she’d give her younger self: take more chances and risks! She encouraged being vulnerable and learning from falls along the way. Her mother’s wisdom to “ask, or the answer is always no” pushed Stacy to ask big name guests like Daniel Pink to be on her podcast.
CX as the New Marketing?
Shep and Stacy also debated whether customer experience is the new marketing, or if marketing is an element of CX. They discussed the intersection of brand awareness and delivering positive experiences. Listen to additional conversations she had on this topic with Collin Shaw on Doing CX Right podcast episode 3.
Celebrating Stacy’s Podcasting Milestone
Throughout the fun role reversal episode, Shep encouraged and appreciated Stacy’s 100-episode journey. Anyone considering starting their own show can gain motivation and perspective from her story. Here’s to the next 100 episodes of “Doing CX Right!”
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About Shep Hyken:
The CAO (Chief Amazement Officer) of Shepard Presentations and one of the world’s leading authorities on customer service and customer experience (CX). As a keynote speaker, he has been inducted into the National Speakers Association Hall-of-Fame for lifetime achievement in the speaking industry. His speeches are content-rich, motivational, and even entertaining.
Shep’s New York Times and Wall Street Journal bestselling customer service and CX books have shown leaders what works and what doesn’t. Now, he’s transforming teams to a culture of CX that is proving to be the competitive advantage at the greatest organizations worldwide.
Learn more on his website.
About Stacy Sherman: Founder of Doing CX Right®
Customer experience and marketing global keynote speaker, journalist, co-author of two books, advisor, and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that helps you gain profitable clients and brand loyalty–fueled by an empowered workforce. Stacy’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She’s also a board advisor at multiple universities, featured in Forbes and other top-rated publications.
Her Why: To cultivate loyal relationships and meaningful experiences that enrich people’s lives. Contact Stacy abut DOING CX RIGHT, not just TALKING about it. Continue reading bio >here.
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