Can you imagine having 84 surgeries before the age of 50? In honor of International Day of People with Disabilities, I’m
Doing CX Right BlogCompany Culture & Employees
What makes customers and employees loyal to brands? Why do some companies thrive during challenging times while others go out of business? There are many answers to this question, but one that is common across all industries relates to company culture. How brands make...
There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation
(Featured in Forbes, March 2020.)
Making intentional changes in our personal and professional life is not easy, yet everything is possible. I’m sharing my personal story and lessons learned to help you achieve your goals.
My passionate customer success friend, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in to inspire others.
The coronavirus outbreak has changed the way we live and impacts people differently. As the pandemic spreads, I’ve been interviewing people around the world
Transforming to an online business while maximizing staff & patient experiences is achievable during Covid. Learn how from my interview with Dr. Brenner.
Why do people pay triple the cost for a cup of coffee at Starbucks vs. McDonalds. The answer to this question goes beyond price
While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with
“Customers will never love a company until the EMPLOYEES love it first.” Learn and apply best practices this Thanksgiving holiday and beyond.