Many companies want to use customer experience, but are they really embracing its essence? Businesses often think it is about customers being happy in terms of ‘customer satisfaction.’ The point is really customer experience is about much more than satisfaction. To...
Stacy Sherman explains how & why customer experience provides a competitive edge & easy ways to differentiate brands
Customer Experience education is finding its way to universities, and I love it. I had the opportunity to be a guest on a podcast show hosted by Tom Dewitt, Director of CX at Michigan State University as well as
Stacy joins Professor Pete Alexander, host of Winning In Business & Life podcast, to discuss thought-provoking questions at rapid speed. Listen and get inspired from conversations.
Business leaders and Moms, Stacy Sherman & Pam Robertson, share success tips to achieve work & mom life balance during a pandemic
What does it mean to humanize business? How do you differentiate brands beyond price? I answer these questions & more on Engati’s podcast. Watch my video interview that’s filled with actionable business
Stacy Sherman and Donna Carlson speak about how to humanize business & the importance of Diversity & Inclusion leadership for organizations
Are you incorporating voice of customer feedback into your business? Do you understand why it’s so important & how it can differentiate your brand? Amplified Customer
People are used to interacting with a brand in transactional ways, but when a business can turn a transaction into a transformation, that’s when the magic happens.
Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes.
