Customer Experience education is finding its way to universities, and I love it. I had the opportunity to be a guest on a podcast show hosted by Tom Dewitt, Director of CX at Michigan State University as well as
Have you heard about “Be Customer Led” hosted by Bill Staikos? The show explores the symbiotic relationship between customer and employee experience, and how companies are creating leaders and cultures
I had the honor to join Dan Gingiss on his well-known inspiring LIVE show, “The Experience Maker.” I believe you’ll find value in our conversations about improving customer and employee experiences. You’ll laugh too as we get into some candid
I had the honor of joining Professor Pete Alexander, host of Winning In Business and Life podcast. He did a great job asking Stacy thought-provoking customer experience and
What can energy suppliers and utilities learn from leading tech firms about customer happiness? Consumers are expecting the same speed and clarity of service and
What does it mean to humanize business? How do you differentiate brands beyond price? I answer these questions & more on Engati’s podcast. Watch my video interview that’s filled with actionable business
What does humanizing business mean? How do you actually do CX right during and post Covid19. I spoke about these topics at CCW Digital’s summer 2020 event. If you are unfamiliar with the conference, CCW brings thousands of customer
Leadership is an important topic and something I take seriously as a Mom and Woman Boss in charge of Customer...
Getting a "seat at the table" where decisions are made and working around "boys clubs" for years isn't easy. I haven't always been included even...
Are you incorporating customer feedback into your business? Do you understand why it's so important and how it can differentiate your brand?...
People are used to interacting with a brand in transactional ways, but when a business can turn a transaction...
There are many trends that will change the way we do business. As technology continues to evolve, people need to anticipate change and adapt...
