Read Stacy Sherman’s actionable takeaways from “Medallia Experience” event to stop employee frustration, improve customer outcomes & increase profits.
Top CX & EX Lessons from “Medallia Experience” You Need to Know
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Doing CX Right Blog
AI, Technology and Tools
Who’s Really Doing Personalization Right? (Hint: It’s Not You—Yet)
Learn the right way to use AI-driven personalization, creating unique, customer-first experiences that drive loyalty and business growth.
What If Your Next Burrito Was Made By A Robot?
Robots making burritos? Discover how Chipotle’s AI revolution is reshaping the restaurant industry and customer experience impacts.
The ROI of AI: New Research Shows the Impact on Customer and Employee Experiences
Are you curious about the ROI of AI? New research reveals surprising ways AI is transforming customer and employee experiences. Read article and apply lessons.
The IT-CX Connection: What the Global Microsoft Outage Teaches Us
Learn how the Microsoft outage exposes the critical IT-CX connection and the necessity of seamless departmental collaboration.
AI in Advertising: Customer Experience Insights from Toys ‘R’ Us Ad Controversy
Examine the CX impact of the controversial Toys ‘R’ Us AI ad. Discover five critical actions to effectively leverage AI, push boundaries, and captivate your customers.
Stopping the Stupid: Leveraging OKRs For Better CX Results
Learn proven simple tactics to deliver more customer value. It includes ‘stopping the stupid’ and using OKRs to focus on high-impact tasks that accelerate business results.
Cultivating Confident Customer Service Teams with AI Simulation
Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman’s new article now.
The Great Debate: Price Versus Customer Service in Securing Brand Loyalty
Does price and deals win repeat business or customer service experiences? Uncover what sways consumer loyalty and actionable strategies. Read expert views now.
AI Innovations That Support (Not Replace) Humans in Customer Experience – Live From Reuters Event
Learn exactly how smart companies effectively leverage AI innovations while maintaining exceptional human-centric service from Stacy Sherman of Doing CX Right®
