From airport bathrooms to checkout lines, companies love asking for feedback, but what they do with it separates the talkers from the change-makers. Stacy Sherman talks with HappyOrNot CEO Miika Mäkitalo about how one tap can reveal everything leaders need to know about loyalty, trust, and growth.
Stop guessing what customers want. In this episode of Doing CX Right®, Stacy Sherman talks to Michael Nguyen about using Customer Intelligence to uncover what truly drives loyalty, smarter decisions, and growth that outpaces competitors.
The era of passive feedback is over. Discover the steps to build a customer council that harnesses insights from your existing customers for confident decisions and market leadership.
Stop losing customers. Turn Voice of Customer feedback into loyalty, revenue, and lasting relationships that make people want to stay.
Do You Want To Change Your Pricing Model Without Jeopardizing Customer Loyalty? Read and Apply Strategies Based On Case Study That Resulted In Consumer Backlash.
Does survey question order matter? Is it better to ask questions, like NPS, at the beginning or at the end? Learn and apply best practices.
Are you seeking ways to increase customer and employee loyalty and brand advocates? Learn & apply CX best practices that are applicable to all business sizes.
Are you listening & responding to what customers say on social media? Learn how to gain a competitive edge by leveraging “voice of customer.”
Creating a great patient experience requires planning, constant feedback & flawless execution. Stacy Sherman explains how to do it right in magazine.
What is “Voice of Customer” and why is it important to differentiate your brand? Learn how to gain a competitive edge by DoingCXRight®.
