The era of passive feedback is over. Discover the steps to build a customer council that harnesses insights from your existing customers for confident decisions and market leadership.
The Ultimate Growth Hack? Ask Your Customers
read more
Doing CX Right Blog
Voice of Customer & Insights
The Secret to Keeping Customers Coming Back: How to Master the Voice of Customer
Stop losing customers. Turn Voice of Customer feedback into loyalty, revenue, and lasting relationships that make people want to stay.
Ensuring Customer Loyalty Amid Price Changes: Lessons from Wendy’s Public Backlash
Do You Want To Change Your Pricing Model Without Jeopardizing Customer Loyalty? Read and Apply Strategies Based On Case Study That Resulted In Consumer Backlash.
NPS Survey Question – Should It Be First Or Last?
Does survey question order matter? Is it better to ask questions, like NPS, at the beginning or at the end? Learn and apply best practices.
15 CX Best Practices To Differentiate Brands
Are you seeking ways to increase customer and employee loyalty and brand advocates? Learn & apply CX best practices that are applicable to all business sizes.
5 Ways To Use Social Media To Improve Customer Experiences
Are you listening & responding to what customers say on social media? Learn how to gain a competitive edge by leveraging “voice of customer.”
The Patient Experience – How To Do It Right
Creating a great patient experience requires planning, constant feedback & flawless execution. Stacy Sherman explains how to do it right in magazine.
How To Make “Voice of Customer” Your Game Changer
What is “Voice of Customer” and why is it important to differentiate your brand? Learn how to gain a competitive edge by DoingCXRight®.
Why COVID-19 Can Be The Catalyst For Enhancing Your VoC Program
Voice of the Customer, commonly referred to as VOC, can be YOUR company game-changer WHEN DONE RIGHT! I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. This is the theme
Let’s Talk CX – Interview Series
My passionate customer success friend, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in to inspire others.
