Are you incorporating customer feedback into your business? Do you understand why it’s so important and how it can differentiate your brand? Amplified Customer Experience, led by Janelle Mansfield, recently interviewed me about the trends in the realm of Voice of Customer (VOC) as well as CX.
In the VIDEO you’ll hear us discuss:
- Best practices for building strong and sustainable Voice of Customer programs to achieve business results.
- Why leaders need to include employee perspectives (VOE), especially the frontline staff, in combination with customer feedback.
- Mistakes to avoid and lessons learned to fuel your success, and more.
Let me know what you think as Voice of DoingCXRight readers matter to me.
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P.s. Please check out some of my blog articles about infusing Voice of Customer into your business and actionable steps you can do right now.
*All views expressed about Voice of customer are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.
Tags: Closed Loop Feedback, Omnichannel, Conversations, Video Feedback, Experience Design, Customer Experience Training, Customer Experience Maturity.