How do you engage customer-facing employees to deliver customer excellence every day? I had the opportunity to join Mary Drumond on the “Voices Of CX” podcast to discuss proven techniques to build a customer-centric culture, and why it’s important for business success. Achieving customer excellence doesn’t happen overnight or by accident. It requires ongoing practice and execution of best practices, which you’ll learn from our conversation.
Considering all the superstars Mary has interviewed, I’m honored to have been a guest on the show. Thank you again Mary Drumond. Tell us what you think about the episode. What resonates most? What will you do differently at your workplace as a result of listening?
Increase your CX Skills & Transform your business?
- Sign Up for my newsletter, and get instant access to my free whitepaper about going from CX Novice to CX Expert.
- Read related articles about DoingCXRight.
- Join CX conversations on Twitter, Instagram, and LinkedIn.
*All views are Stacys & do not reflect opinions of or imply endorsement of employers or other organizations.