Getting Executive buy-in and budget for customer experience programs is not so easy when there are leaders at the top who don’t fully understand the true value of CX. MyCustomer interviewed me and other customer experience professionals to find out what we have...
Doing CX Right BlogResults for "customer journey"
Are you listening & responding to what customers say on social media? Learn how to gain a competitive edge by leveraging “voice of customer.”
Employee experience matters just as much, if not more than the customer experience. Learn why and what you can do to differentiate your brand.
Customer expectations are changing as we transition out of a pandemic. I’m sharing valuable data and predictions to support your success.
CMS Wire features Stacy Sherman about how to achieve customer loyalty and ongoing satisfaction to achieve retention & revenue goals.
Stacy Sherman speaks about the impact of customer experience design on Virtual CMO’s podcast. Listen now
Increase your skills & differentiate your brand. Read Stacy Sherman’s customer experience book with experts around the world
Inspiring Women, Stacy Sherman and Clare Muscutt talk about CX leadership, female role models, Moms and more. Listen and apply useful advice.
While on-the-job training & books provide great learnings, customer experience (CX) certification helps advance your career & brand. Learn more from Stacy Sherman & get discount too
What is “Voice of Customer” and why is it important to differentiate your brand? Learn how to gain a competitive edge by DoingCXRight®.