Listen to Rob Markey, co-founder of the Net Promoter System (NPS) about how to measure customer experiences the right way.
Doing CX Right BlogResults for "customer journey"
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.
Listen to Stacy & Sid Meadows, from Trend Report, discuss how to do customer experience right within interior design industry
Getting Executive buy-in and budget for customer experience programs is not so easy when there are leaders at the top who don’t fully understand the true value of CX. MyCustomer interviewed me and other customer experience professionals to find out what we have...
Are you listening & responding to what customers say on social media? Learn how to gain a competitive edge by leveraging “voice of customer.”
Employee experience matters just as much, if not more than the customer experience. Learn why and what you can do to differentiate your brand.
Customer expectations are changing as we transition out of a pandemic. I’m sharing valuable data and predictions to support your success.
CMS Wire features Stacy Sherman about how to achieve customer loyalty and ongoing satisfaction to achieve retention & revenue goals.
Stacy Sherman speaks about the impact of customer experience design on Virtual CMO’s podcast. Listen now
Increase your skills & differentiate your brand. Read Stacy Sherman’s customer experience book with experts around the world