Richard Owen, CEO at OCX Cognition and co-creator of the NPS system, and Stacy Sherman discuss how to achieve business growth and reduce customer risk BEFORE it’s too late. Listen to proven methodologies and controversial topics that get you thinking and doing CX differently.
Doing CX Right BlogResults for "customer journey"
Greg Melia, CEO of CXPA organization, and Stacy Sherman share valuable ways you can celebrate National CX Day and Customer Service week to show extra appreciation to customers, employees, and agents.
Learn and apply impactful tips to delight your customers and increase brand advocacy for long-term success.
Michael Buckham-White, Global Technology Managing Director at Deloitte, shares leadership best practices and effective ways to partner with your technology (IT) team for improved customer satisfaction.
Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. Learn best practices to fix customer pain points leveraging data and human factors.
Bil Staikos Snr VP at Medallia explains your employees’ behavior is your customer experience. You can’t separate them out. Learn how to lead with excellence and do what’s right for customers through engaged employees.
While on-the-job training & books provide great learnings, customer experience (CX) certification helps advance your career & brand. Contact Stacy Sherman for details and discount too
Jim Tincher, a customer experience expert, shares new ways of achieving emotional connections to elevate customer brand loyalty & advocacy
23 CX thought leaders share how chatbots can improve customer service. Read & apply best practices to gain a competitive advantage.
How do you know if consumers are satisfied? Learn how to measure Customer Experiences & understand the WHY behind your NPS score.