Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman’s new article now.
Doing CX Right Blog
Results for "customer journey"Ensuring Customer Loyalty Amid Price Changes: Lessons from Wendy’s Public Backlash
Do You Want To Change Your Pricing Model Without Jeopardizing Customer Loyalty? Read and Apply Strategies Based On Case Study That Resulted In Consumer Backlash.
The Great Debate: Price Versus Customer Service in Securing Brand Loyalty
Does price and deals win repeat business or customer service experiences? Uncover what sways consumer loyalty and actionable strategies. Read expert views now.
How To Increase Customer Satisfaction By Asking the Right Questions
Customer experience expert Stacy Sherman and featured guest Marty Grunder, CEO and “Entrepreneur Of The Year,” discuss the essentials to elevate customer satisfaction by mastering the right questions, sentiment tracking, internal culture, and roleplaying. Listen and apply Doing CX Right lessons now.
Embracing Human Error: Turning Mistakes Into Meaningful Customer Experiences
Learn how to turn every customer experience mistake into a strategic opportunity that strengthens brand loyalty and human connections.
Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction
Are toxic employees driving your customers away? Learn how to attract top talent and increase customer satisfaction on Doing CX Right Podcast with host Stacy Sherman & guest Bryan Adams.
The Analytics Edge – Transforming Customer Insights into Business Wins
Are you facing gaps in your customer journey across channels? Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured podcast guest, Sean Albertson.
Elevating Customer Service Leadership in 2024: Start, Stop, and Keep Doing
Learn effective customer service leadership strategies with expert insights to enhance success and achieve your organizational goals.
Rethinking Customer Service – Why ‘Good’ Just Isn’t Enough Anymore
Award-winning authors and leadership experts, Lisa Ford and Stacy Sherman discuss the key differences between customer service and customer experience and actionable insights to boost retention and fuel growth
How Unconscious Biases Influence Your Customers’ Decision-Making Process
Learn to how cultivate emotional bonds, create lasting impressions & address unconscious biases for impactful customer interactions & brand distinction. Listen now to Doing CX Right Host Stacy Sherman and featured guest Sylvie di Giusto. Take notes as there are a lot of CX leadership gems shared.