Are you seeking ways to increase customer and employee loyalty and brand advocates? Learn & apply CX best practices that are applicable to all business sizes.
15 CX Best Practices To Differentiate Brands
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Doing CX Right Blog
Results for "customer journey"
The Patient Experience – How To Do It Right
Creating a great patient experience requires planning, constant feedback & flawless execution. Stacy Sherman explains how to do it right in magazine.
Empowering Employees Leads To Better CX
Ringcentral talks to Stacy Sherman about how companies can create lasting customer loyalty through an engaged workforce. Read interview
How To Measure CX (Net Promoter Score & Beyond)
Learn how to measure customer satisfaction & happiness to ensure competitors don’t lure them away
Improving Experiences For People With Disabilities (Video)
Can you imagine having 84 surgeries before the age of 50? I’m bringing a patient experience story to life to increase empathy in & out of the workplace.
Why COVID-19 Can Be The Catalyst For Enhancing Your VoC Program
Voice of the Customer, commonly referred to as VOC, can be YOUR company game-changer WHEN DONE RIGHT! I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. This is the theme
21 Powerful Ways To Build Brand Loyalty
ShoppingGives asked 21 Customer Experience experts about proven ways to create brand loyalty, especially during an increasingly competitive eCommerce space. It’s a great article, which includes quotes from my CX friends like Shep Hyken
CX Leadership & Overcoming Diversity Challenges
There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation
How To Get a CX Job (even if you’re new to the field)
Customer Experience is NOT a fad. It’s here to stay and in fact, CX is a booming profession. I am thrilled because it means people care to create satisfaction for the greater good. Tons of companies are recruiting more than ever to fill CX job functions. More universities are expanding
Let’s Talk CX – Interview Series
My passionate customer success friend, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in to inspire others.
