The number of digital buyers continues to rise every year. “In 2017, an estimated 1.66 billion people worldwide purchased goods online.
2 Examples of User Experience Gone Wrong. Learn From Them!
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Doing CX Right Blog
Results for "customer journey"
How To Take CX To A New Level
Many companies strive to achieve high customer satisfaction scores but end up falling short of their goals. One reason is
How To Infuse CX Into Your Company Culture
What is company culture, why is it important and how does customer experience play a role? Read my article for the answers to these questions and more.
Best Leadership Advice: 200th Doing CX Right Podcast Highlights
To celebrate the 200th edition of Doing CX Right℠ Podcast, Stacy Sherman compiles the most memorable leadership advice shared by renowned guests. This special release offers a practical masterclass of strategies you can use to grow your business and advance your personal career development, all in one milestone episode.
The Hidden Cost of Executive Escalations And How to End It
When experiences go wrong, customers escalate to executives and damage your brand in public. Stacy Sherman shares how to fix root causes fast—before they cost you revenue.
AI Voice Agents: Big CX Wins, Smarter Lessons, Better ROI
AI voice agents are already on the front lines of customer experience — translating, troubleshooting, and learning from every call. But here’s the twist: the real ROI isn’t in automation. It’s in how you design the experience. Stacy Sherman and Richard Lin reveal the high-stakes decisions that turn voice AI from a cost-saver into a brand-builder.
Why CX Is A Smart Investment: New Research Proves Its ROI Value
Access transformational research and discover how to leverage it to boost ROI and gain executive buy-in for your customer experience (CX) strategy.
How To Retain Your Best People During Challenging Times
Learn how successful companies retain top talent during change. Stacy Sherman and professor Lisa Kaplowitz reveal leadership strategies to boost engagement, reduce turnover & drive success
Unseen Barriers in Breast Cancer Care: A Call for Patient-Centered Change
Discover hidden challenges in breast cancer care, the urgent need for patient-centered change, and actionable steps for achieving better outcomes.
Podcasting Power: Elevating Brands & Speakers
Why does podcasting matter? Award-winning podcaster, Stacy Sherman, highlights its role to amplify speakers, boost brands, and enrich customer engagement.
