How can leaders create a customer-centric culture with engaged, motivated employees?
10 Leadership Strategies To ‘Crawl, Walk, Run’ Your Way To Success
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Doing CX Right Blog
Results for "customer journey"
How to Humanize Business From The Inside
What does it mean to humanize business? How do you differentiate brands beyond price? I answer these questions & more on Engati’s podcast. Watch my video interview that’s filled with actionable business
10 Effective Ways To Make Big & Small Changes In Life
(Featured in Forbes, March 2020.)
Making intentional changes in our personal and professional life is not easy, yet everything is possible. I’m sharing my personal story and lessons learned to help you achieve your goals.
How To Humanize Business While Going Digital During COVID-19
As we live through the COVID-19 pandemic, I’ve continued my journey talking to people around the world to understand how are they coping, staying calm and productive in business. So many people have had to become digitally savvy overnight and employees are under pressure to pivot online very quickly.
How To Pivot To An Online Business Without Sacrificing CX
Transforming to an online business while maximizing staff & patient experiences is achievable during Covid. Learn how from my interview with Dr. Brenner.
Transforming Business Through Happy Experiences
People are used to interacting with a brand in transactional ways, but when a business can turn a transaction into a transformation, that’s when the magic happens.
5 Inspirational Ways To Increase Your CX Skills
People often ask me for advice on how to increase their CX skills. They want to understand more about the customer
How To Achieve Success Despite Triumphs & Struggles
Stacy Sherman joins Carolyn Kiel’s podcast, featuring extraordinary stories from everyday people about achieving success
Why You Should Care About Employee Experience
Employee experience starts well before the employee signs on the dotted line. Consider that your candidates may already
A Case of Doing CX Wrong
It boggles my mind when great brands make bad decisions that directly impact customer experiences. I recently encountered a situation that clearly demonstrates an example of Doing CX incorrectly.
