Doing CX Right Blog

Results for "customer journey"

CX Lessons From My Experience At The Apple Store

by Stacy Sherman | Mar 19, 2018 | Personas & Journey Mapping

As discussed in “Make It Easy To Get Help,” it’s essential that companies focus on creating great experiences not just at the beginning of their buying journey but post-purchase too. Customers often need support in setting up and using a new product

Rutgers CX Panel Discussion

by Stacy Sherman | Jan 23, 2018 | Podcasts

In January 2018, Stacy Sherman joined a panel of experts at Rutgers from different industries to discuss a variety of CX topics with individuals looking to build a more customer-centric organization as well as advance their personal skills. Some of the key themes that...

Doing CX Right Blog

CX Lessons From My Experience At The Apple Store

Rutgers CX Panel Discussion

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Doing CX Right Blog

CX Lessons From My Experience At The Apple Store

Rutgers CX Panel Discussion

Are You Doing CX Right?

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