Everyone says “Happy to Help” but few deliver. Stacy Sherman and Priscilla Brooke reveal proven tactics to build Human-Centered Customer Support and stand out in an AI-driven world.
Keeping Customer Support Human In An Automated World
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Doing CX Right Blog
Results for "customer journey"
3 Customer Experience Lessons That Make You a Better Speaker
Customer experience isn’t just for brands. It’s how great speakers get remembered—and recommended. Use these 3 strategies to stand out, get referred, and start doing speaking right.
Customer Experience Vs. Marketing: Which One Truly Drives Growth?
Marketing attracts customers, but customer experience keeps them coming back. Stacy Sherman and Nicole Donnelly explore how businesses can align Marketing and Customer Experience to drive loyalty, growth, and long-term success—without treating them as separate strategies.
Why Customers Love Nordstrom—Lessons For Every Business
What makes Nordstrom’s customer experience legendary—and how can your company do the same? Stacy Sherman and Robert Spector reveal the Nordstrom Way and how you can apply its timeless principles to create loyal customers and set the gold standard in CX.
Understand Your Customers Better: Data-Backed Ways to Build Relationships
Customers don’t just disappear—you lose them. In this podcast episode, Stacy Sherman and Neil Hoyne, Chief Strategist at Google, explain how to leverage data to strengthen customer relationships, drive revenue & lasting loyalty.
Never Miss a Warning Signal—Predict & Prevent Customer Complaints with AI
Many businesses overlook early signs of customer frustration—until it’s too late. In this episode, Stacy Sherman and Sid Banerjee discuss how AI-driven predictive customer experience helps companies identify problems, prevent churn, and create seamless interactions before issues escalate.
Why Customers Leave: How Voice of Customer Drives Retention
Are you losing customers without knowing why? In this episode, Stacy Sherman and Tzachi Ben-Sasson explore how Voice of Customer programs help businesses retain customers, boost loyalty, and drive long-term revenue growth.
Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires
Learn how the synergy of AI in customer service and human connection drives unforgettable experiences, builds loyalty, and fuels growth, with actionable tactics you can apply today.
8 Customer Experience Lessons That Will Transform Your Business in 2025
Struggling to retain loyal customers despite new products and tech investments? Discover 8 powerful CX lessons from 2024 to transform your customer relationships and boost retention in 2025.
Customer Service ROI – The Numbers Behind Loyalty
Learn how to measure customer service ROI with real business data. Transform your contact center into a revenue driver with Stacy Sherman and Neal Topf.
