Engaging The Front Line To Deliver Customer Excellence
How do you engage customer-facing employees to deliver customer excellence every day? I had the opportunity to join Mary Drumond on the “Voices Of CX“ podcast to discuss proven techniques to build a customer-centric culture, and why it’s important for business success.
Achieving customer excellence doesn’t happen overnight or by accident. It requires ongoing practice and execution of best practices, which you’ll learn from our conversation.