Getting More Organized and Productive Through GTD®

Getting More Organized and Productive Through GTD®

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

There’s a global productivity movement happening in our fast-paced world. Millions of people are changing their approach to apply order to chaos. They’re handling life’s demands in a more organized, less stressful way. And freeing up time to better serve clients, employees, family, and friends. How are they doing this? The answer is through a productivity methodology used worldwide, called GTD.

Stacy Sherman brings you David Allen, an influential thinker and NY Times Best Selling Author of “GETTING THINGS DONE: The Art of Stress-Free Productivity.” His book has been published in thirty languages; and the “GTD” methodology it describes has become a global phenomenon, taught by training companies in over ninety countries.

During this episode, you’ll learn:

    • What GTD® means
    • Five core behaviors you need to do to get anything under control
    • Why “List is a dirty word.”  
    • Actionable ways to increase employee engagement with less stress 
    • Leadership tips for delivering better customer experiences 
    • Advice to Gen Z when working with Gen X, and vice versa

Take notes as this episode is filled with many practical and actionable tips for getting more organized and productive and maximizing results with greater fulfillment.  

Watch Stacy Sherman’s Interview On Youtube

About David Allen:

Getting Things Done: The Art of Stress-Free Productivity

YOUR MIND IS FOR HAVING IDEAS, NOT HOLDING THEM.®

That’s why David Allen created Getting Things Done®. GTD is the work-life management system that has helped countless individuals and organizations bring order to chaos. GTD enables greater performance, capacity, and innovation. It alleviates the feeling of overwhelm—instilling focus, clarity, and confidence.

After decades of in-the-field research and practice of his productivity methods, David wrote the international best-seller Getting Things Done. Published in over 28 languages, TIMEmagazine heralded it as “the defining self-help business book of its time.” In 2015, he released a new edition of the book, with new insights, updates, and discoveries about the GTD methodology and its many personal and professional applications.

Today, David Allen is considered the leading authority in the fields of organizational and personal productivity. The David Allen Company, run by David and his wife Kathryn, oversees the certification academy and quality standards for Global Partners, offering Getting Things Done courses and coaching around the world.

LinkedIn. Website. Twitter @gtdguy

About Stacy Sherman: Founder of Doing CX Right®‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.

Building Trust And Selling From The Heart

Building Trust And Selling From The Heart

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

Trust, credibility, and authenticity are the currencies of sales. Gone are the days of manipulative and pushy salespeople relying on charm to close deals. Doing selling and customer experience right takes skill and a mindset change.

Stacy Sherman and featured podcast guest Larry Levine, international best selling author of “Selling From The Heart, explain:

  • How to approach buyers and increase sales in a world of information overload and technology fatigue
  • Tactics to recruit and retain great reps while advancing sales results and client retention
  • Strategies to build meaningful relationships and gain an unbeatable competitive advantage.
  • Ways to lead teams effectively, including best advice given and received
  • How to show up with integrity and heart at the forefront. Success starts within, not out. It’s about YOU 
  • And much more…

    Take notes as this episode is filled with many practical and actionable tips for selling effectively and enhancing customer experiences to maximize your business results.  

    Watch Stacy Sherman’s Interview On Youtube

    About Larry Levine: Selling From The Heart

    An international best-selling author of Selling From the Heart and the co-host of the Selling From the Heart Podcast. With 30 years of in-the-field sales experience within the B2B technology space, he knows what it takes to be a successful sales professional.

    Larry has successfully sold to customers ranging from up-and-down the street accounts to Fortune 500 companies. In the fall of 2013, Larry became a corporate major account rep for a Japanese OEM in Los Angeles, California, one of the most competitive markets in the United States. Hero walked into a zero base opportunity with no current customers. By using the strategies explained in Selling From the Heart, he booked over $1.3 million in new sales in 2014, leaving behind a $1.6-million pipeline for the next rep to develop.

    Larry now coaches and inspires sales leaders and their teams to do what he did. Since 2015, Larry has coached sales professionals across the spectrum of tenured reps to new millennials entering the salesforce. Both appreciate the practical, relevant and “street–savvy” nature of his coaching.

    In a world full of empty suits, Larry is passionate about helping sales reps succeed by getting valuable before they get visible. He helps sales teams understand the true value they bring to the market. Then he helps them get visible by combining traditional sales techniques with new social selling strategies.

    Larry lives in Thousand Oaks, California where he is actively involved in Kiwanis and other local non-profits.

    LinkedIn. Website Twitter. Selling From The Heart Podcast.  

    About Stacy Sherman: Founder of Doing CX Right®‬

    An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.

    Transforming Customer Experience Through Mystery Shopping

    Transforming Customer Experience Through Mystery Shopping

    Doing CX Right podcast show on Spotify with host Stacy Sherman
    DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
    Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
    Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

    You probably have heard about mystery shopping as it has been a valuable market research tactic for many years. Yet, there are new tactics and important aspects to understand when designing a mystery shopping program. It’s essential to do it right, including measuring what is really relevant for your customers and your business.

    Stacy Sherman interviews Claire Boscq, UK’s Top 20 CX Influencer with three decades of expertise in Customer Service, about true stories through the eyes of a secret shopper: the good, the bad and the exceptional.

    During this podcast episode, you will learn:

    • What is mystery shopping and different types
    • Benefits and use cases
    • How mystery shopping works and pitfalls to avoid
    • Best practices for mystery shopping in person versus virtually
    • Customer experience leadership tips and advice to gain a competitive advantage
    • Ways to optimize employees’ productivity through Claire’s BizShui™ Method

    Watch Stacy Sherman’s Interview on Youtube

    About Claire Boscq ~ Mystery Shopping Expert Who Is Also Enhancing Workplace Prosperity Through  BizShui™ Method

    “No1 woman on the Global customer experience gurus list, UK Top 20 CX Influencer and CX Thought Leader 2021, with three decades of expertise in Customer Service, I am an authority in the Customer Experience Industry. I bring a more holistic and comprehensive approach to Employee and Customer eXperience with my BizShui Method program.

    Author of 4 books; with a No 1 Amazon best seller in 2020, I am an international media influencer with her work published in Brazil, Philippines, India, US & Europe.

    I have spoken in over 20 countries; she delivers fast paced and high-energy presentations in French and English. I bring a more holistic and comprehensive approach to organizations and individuals with her BizShui™ Method; creating powerful flow in businesses by integrating a blend of the traditional Feng Shui principles with modern business & personal needs turning people and places into prosperity.

    LinkedIn, Twitter,  Website, Amazon books

     

    About Stacy Sherman: Founder of Doing CX Right®‬

    An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.

    Improving The Customer Journey With Employees As Heroes

    Improving The Customer Journey With Employees As Heroes

    Doing CX Right podcast show on Spotify with host Stacy Sherman
    DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
    Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
    Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

    What defines the culture of an organization? What’s the value of mapping out your customer journey? How do you get CEOs and company leaders to care more about customer experiences and intentionally turn employees into loyal brand advocates? 

    Stacy Sherman and featured guest Ian Golding answer these fundamental questions and reveal key principles to get people to want to buy and work for your company.

    Topics include:

    • What makes customers happy
    • The benefit of customer journey mapping
    • The real value of empathy in the workplace & creating employee heroes
    • Attributes that best-in-class companies and leaders consistently do to win
    • What we can learn from Pizza Hut’s story

    Take notes as this episode is filled with tons of practical advice to operationalize great customer experiences and achieve positive business outcomes.

    Watch Stacy Sherman’s Interview on Youtube

    About Ian Golding: Improving The Customer Journey With Employees As Heroes

    A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement, and employee advocacy techniques and solutions. Ian has worked globally across multiple industries, including retail, financial services, logistics, manufacturing, telecoms and pharmaceuticals, deploying CX tools and methodologies. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider.

    LinkedIn. Website

     

    About Stacy Sherman: Founder of Doing CX Right®‬

    An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.

    Doing Customer Experience Right Through Content Marketing

    Doing Customer Experience Right Through Content Marketing

    Doing CX Right podcast show on Spotify with host Stacy Sherman
    DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
    Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
    Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

    How can you keep your business at the forefront of peoples’ minds when it’s time to buy what you sell? The answer is through content marketing when done right.

    There’s an incredible opportunity for you to break through all the noise of promotion, dominate your market, make your people happy, get known as a thought leader, and rank #1 for important keywords in your industry – all by simply sharing the expertise your customers are looking for.

    My featured guest Michael Brenner, author of The Content Formula, and Mean People Suck, explains why Content Marketing is so powerful and how you can create customer growth and impact by providing relevant and useful content that answers their most important questions. And, this kind of marketing allows you to show the business the ROI it demands.

    Listen and apply content marketing best practices in non-traditional ways.

    Watch Stacy Sherman’s Interview on Youtube

    About Michael Brenner: Content Marketing Expert

    Michael Brenner is the former VP of Digital Marketing at SAP, he’s been a CMO of multiple high-growth startups, is a top Content Marketing influencer, and now runs a fast-growing content marketing agency, Marketing Insider Group. He is also the author of The Content Formula, and Mean People Suck. When he’s not running after his 4 kids, Michael enjoys sharing his experiences and client stories to inspire leaders like you to create growth and impact.

    LinkedIn. Website   

    About Stacy Sherman: Founder of Doing CX Right®‬

    An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.