I had the honor to join Dan Gingiss on his well-known inspiring LIVE LinkedIn show. We dive into many customer experience topics and explain why and how we are all an experience maker!

I believe you’ll find value in our conversations about how to improve customer service and employee experiences too as they go hand in hand. Besides learning, you will laugh too as we get into some candid conversations and stories.

Start listening to what it means to be an experience maker and what you can do to create exceptional experiences to build customer and employee loyalty.

I’m interested in hearing your views after watching the episode.

Remember, it is in your control to create great employee and customer experiences. Company culture starts with you! Learn more about incorporating diversity and inclusion programs to elevate experiences for all.