Diving Deep on Voice of the Customer
Are you incorporating voice of customer feedback into your business? Do you understand why it’s so important and how it can differentiate your brand? Amplified Customer Experience, led by Janelle Mansfield, interviewed me about customer experience trends and how to differentiate brands by DoingCXRight®.
During the CX podcast, you’ll hear talk about…
- Best practices for building strong and sustainable Voice of Customer programs to achieve business results.
- Why leaders need to include employee perspectives (VOE), especially the frontline staff, in combination with customer feedback.
- Mistakes to avoid and lessons learned to fuel your success, and more.
Please share your views about the CX episode.
I’m interested to know what customer experience tips resonate most.