The coronavirus outbreak has changed the way we live. It’s impacting people very differently, which fascinates me. I decided to take my passion for understanding and studying human behaviors to the next level for a greater purpose. As the pandemic spreads, I’ve been interviewing people around the world to learn about their experiences and strategy to cope, stay calm, and productive. My goal for publishing a collection of stories is to spread great ideas and inspire others to achieve happiness at a time we need it most.
My first article was about silver linings and what people are personally accomplishing that they may not have if the pandemic never happened. My second article was more business strategy focussed, which featured a Doctor who transitioned his NY psychiatric practice from in-person therapy to ONLINE in ONE WEEK! We spoke about how technology has helped him pivot while still humanizing business, and much more.
Today, I’m featuring another successful entrepreneur who is surviving the economic downturn by shifting his strategy while sustaining a customer-first company culture.
The answer is: It Depends. Happiness is a choice no matter what circumstances come our way. We can choose to be content or experience opposite feelings.
Seth Godin shares his views, which resonates a lot.
If we mean, Is everything going to be the way it was and the way I expected it to be?” then the answer is no. The answer to that question is always no, it always has been. If we mean, “Is everything going to be the way it is going to be?” then the answer is yes. Of course. If we define whatever happens as okay, then everything will be. Given that everything is going to be the way it’s going to be, we’re left with an actually useful and productive question instead: “What are you going to do about it?”
Leadership is an important topic and something I take seriously as a Mom and female Director in charge of Customer Experience and Employee Engagement at a global corporation. I had the honor of joining Donna Carlsons’s podcast, as she has been collecting strategies for 50 years to help people design a life of significance.
Leadership Topics We Discuss:
How to humanize business & nurture through leadership
Ways to keep life in harmony (Mind, body, spirit)
Why Customer Experience is important
What it means to be DoingCXRight and best practices
Favorite apps and platforms to be super organized
Balancing family and work, and a “new normal”
Wine and other fun topics
Press Play Below To Hear Valuable Leadership Tips:
Good often comes from bad circumstances. It’s hard to see or feel it as we’re living through the coronavirus pandemic, but past situations prove that we get through tough times as employees, customers, and families having human experiences. The key is reframing our thinking from “Ihave to” to “Iget to” do something new. We need to be intentional about WHAT we focus on and HOW we use our time. I’ve been practicing what I preach.
What would you do if you witnessed someone being very rude? Would you get involved and help? Would you look the other way? This was the theme of a Dateline NBC show that my daughter and I were on with Natalie Morales.
While the Today Show episode was filmed several years ago, there are many valuable lessons that continue to be important. I believe it is worth retelling our experience in hopes to help other people, especially during National Bullying Prevention Month. Continue Reading →
