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While I write many articles about customer experiences, employee engagement & culture transformation for Forbes and other publications, I also speak about these topics too. Below is a sampling of interviews, presentations at events, and podcasts to increase your CX skills. Please CONTACT ME if you are interested in collaboration opportunities.   

 

Stacy Sherman Joins Gabe Larsen at Kustomer To Discuss Customer Experience Best Practices

Driving great Customer Experiences Through EmployeeS

Creating great customer experiences (CX) is a top priority for many companies, but HOW TO DO THAT is often the tricky part. I had the honor of joining a LinkedIn Live session hosted by Gabe Larsen, VP at Kustomer. You will gain value from listing to our discussion about employee experiences, leadership and related topics that directly impact customer experiences.

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Stacy Sherman & Shep Hyken Talk About Customer Experience Best Practices

Creating WOW Moments by Simply Being Human

I recently had the honor of being on Amazing Business Radio hosted by Shep Hyken. He’s a well-known customer service expert, New York Times bestselling author and award-winning keynote speaker. I’ve joined many shows and admit that this CX podcast episode is one of my favorites because of the topic: The power of Wow Moments, why and how to create them.

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Stacy Sherman Joins Sarah Nicastro Podcast about CX and The Future of Field Services

Pros & Cons of Using NPS To Measure CX Success

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes. They depend on NPS as a sole metric to determine customers’ perceptions and feelings about their brand. However, others debate

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Stacy Sherman Joins CCW To Discuss Customer Experience Best Practices

Humanizing Business During & After a Pandemic (webinar)

CCW Digital’s conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, interactive discussions and unparalleled networking. During the summer 2020 event, I spoke about what humanizing business means and how to actually do CX right during and post Covid19.

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Stacy Sherman Joins Women, Wine and Leadership podcast hosted by Donna Carlsons

authentic leadership & designing a life of significance

Leadership is an important topic and something I take seriously as a Mom and Woman Boss in charge of Customer Experience and Employee Engagement at a global corporation. I recently had the honor to be featured on Donna Carlsons’s podcast, as she collects strategies for 50 years to help people design a life of significance.

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Stacy Sherman Joins Mindfuel Podcast hosted by Sarah Nicastro about Customer Experience Best Practices

achieving customer happiness while NAVIGATING TURBULENT TIMES

What can energy suppliers and utilities learn from leading tech firms about the customer experience? Consumers are expecting the same speed and clarity of service and vendor responsiveness from their utilities providers as they experience with their online shopping, taxi bookings and fast food orders. There are clear steps that Energy & Utilities companies must take to improve customer experiences (CX), which we discuss on the Mindfuel podcast.

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Stacy Sherman Joins Cynthia James on Women Awakening

employee satisfaction starts with “Awake” leaders

I recently had the honor to join Cynthia James on her well-known inspiring show called, Women Awake. I admire Cynthia as a leader and champion for change who awakens others to express their full potential.

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Stacy Sherman joins Chris Wards, Host of MyCustomer award and. events

Understanding Customers Through Journey Mapping

Journey Mapping is an important component of any CX practice. I joined Chris Ward from MyCustomer on “Connecting The Dots” podcast. We talked about customer journeys and how the process helps people understand their customers better.

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Stacy Sherman joins Adam Toporek and Jeannie Walter about Customer Experience topics

How To Be Customer-Centric (& not just say it)

It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different story. It requires a lot of community building and employee engagement initiatives to succeed. This topic is the theme of Crack The Customer Code podcast. I had the honor to join Adam Toporek and Jeannie Walters to talk about our favorite topics.

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achieving Joy at Home & Work (even when it’s the same place)

The boundary between home and work are less clear since Covid19 began. Like many people, I used to go to an office every day. Once the pandemic arrived, my job and personal space became intertwined as did my kids’ lives. They left college and abruptly returned to their childhood homes for an indefinite amount of time. We all had to adapt and find new sources of joy.

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Stacy Sherman joins Amplified Customer Experience hosted by Janelle Mansfield to discuss Customer Experience Best Practices

Diving Deep on Voice of the Customer

Are you incorporating customer feedback into your business? Do you understand why it’s so important and how it can differentiate your brand? Amplified Customer Experience, led by Janelle Mansfield, interviewed me about trends in the realm of Voice of Customer (VOC) as well as CX.

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Stacy Sherman Joins Andy Proctor, of More Happy LIfe, To Discuss Ways To Increase Customer Satisfaction Through Happy Engaged Employees.

Transforming Business Through Happy Experiences

People are used to interacting with a brand in transactional ways, but when a business can turn a transaction into a transformation, that’s when the magic happens! Andy Proctor, host of More Happy Life, and I discuss how to make great customer experiences happen by starting at the top and moving down.

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Stacy Sherman joins Voices of CX, hosted by Mary Drummond, about Engaging The Front Line To Deliver Customer Excellence

Engaging The Front Line To Deliver Customer Excellence

How do you engage customer-facing employees to deliver customer excellence every day? I had the opportunity to join Mary Drumond on the “Voices Of CX podcast to discuss proven techniques to build a customer-centric culture, and why it’s important for business success. Achieving customer excellence doesn’t happen overnight or by accident. It requires ongoing practice and execution of best practices, which you’ll learn from our conversation.   

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Stacy Sherman Speaks at Raise Her Voice Ellevate Event About Diversity and Inclusion

Stacy Sherman Speaks About Diversity & Inclusion at National Event

Getting a “seat at the table” where decisions are made and working around “boys clubs” for years isn’t easy. I haven’t always been included even when discussions pertain to my job. Rather than feel stuck, I’ve shifted my attitude and intentionally advocate for the Diversity of Thoughts.

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Stacy Sherman Joins Carolyn Kiel on Beyond 6 Seconds Podcast About Employee, Leadership & Customer Experience Topics

how to achieve success despite triumphs & struggles

Carolyn Kiel, Host of Beyond 6 Seconds, features extraordinary stories from everyday people (new entrepreneurs, community volunteers & tech innovators, leaders +) and their triumphs & struggles. I’m honored to be on her podcast to discuss important topics that can inspire others to achieve more happiness and success at work and home.

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Human Factors International Interviews Stacy Sherman about UX Best Practices and Achieving CX Success

Human Factors International Interviews Stacy Sherman about UX Best Practices and Achieving CX Success

Human Factors International (HFI) interviewed Stacy Sherman about her achievements in designing best-in-class online buying experiences while working at Verizon. Stacy explains that the key to success is focussing on user experiences (UX) and a holistic test and learn approach to positively impact customer experiences (CX). Learn about how Stacy makes it easier for online shoppers to order products and services as well as enable existing customers to upgrade and add-on services with ease. 

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12 Tips for communication success. Stacy Sherman In Forbes.

12 Experts Offer Advice For Onboarding Success

Communication is an essential skill for business and personal success. While it’s important for all employees to communicate well, it’s especially important for newcomers who work within the communications field. Continue Reading →

Stacy Sherman & DoingCXRight

ForeSee (Verint) Interviews CX Expert Stacy Sherman (+ Video)

When I was leading CX at Verizon Wireless a few years ago, my team leveraged different platforms to measure customer and employee satisfaction. One of them was ForeSee, which has recently become Verint. The company interviewed me and shared my CX perspective at their events and company website. You can read a summary below and view the original article & video here.

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Field Technologies Interviews Stacy Sherman about ‪DoingCXRight®‬

Practical Advice To Walk The CX Talk

According to a report released by Field Technologies in November, improving customer experience was reported as the #1 strategic initiative for 76 percent of service organizations surveyed. While some of these field service organizations are really embracing CX and implementing a true strategy, others I’ve encountered know that CX is something they should be focusing on, so they claim to have a “CX focus” without much actual strategy or action behind it.
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Stacy Sherman On Rutgers CX Panel

Rutgers CX Panel Discussion

In January 2018, Stacy Sherman joined a panel of experts at Rutgers from different industries to discuss a variety of CX topics with individuals looking to build a more customer-centric organization as well as advance their personal skills. Continue reading →

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