Creating Fun In The Workplace For Better Customer Experience
What are your company values and beliefs? Is having fun intentional or an afterthought? How does having fun link to better customer experiences and brand loyalty?
Rick Bonds, one of the best business leaders I know, answers these questions and more. You’ll hear valuable examples of what you can do to improve your workplace culture, employee engagement, and customer experiences. Small actions, like having fun in the workplace, yield big results.
We also share key learnings from the best bosses throughout our careers and what we’ve learned NOT to do.
For those who know Rick, you’ll be intrigued by what he would tell his younger 20-year-old self now if he could go back in time, and a fun fact that many are unaware of related to fear that he’s overcome thanks to valuable advice received.
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About The Value of Fun In The Workplace
About Rick Bonds – An Inspiring Fun Leader by Every Definition
Rick is General Manager at Convergint, previously Director of Strategic Accounts at Schindler Elevator Corporation (where we met), and a leader who I admire for many reasons He walks the customer experience talk and has a lot of wisdom to share about leadership, improving employee experiences to deliver customer excellence, and how to sell with a heart.
Learn more about Rick on LinkedIn.
About Stacy Sherman: Founder of Doing CX Right®
An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++. Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.