Delivering great customer experiences has become a top priority for many companies. Given the increased focus, employees with CX skills are in great demand. While on the job training and reading books provide great learnings, completing a formal CX certification program can accelerate one’s career.
Consequently, I decided to take my customer experience knowledge to the next level. I explored a variety of programs that would expand my understanding of CX best practices and teach me new methodologies. After evaluating different schools, I chose Rutgers University.
5 Reasons I Recommend Rutgers CX Certification Program
- The course content is very relevant and applicable. Students gain access to helpful tools and templates that they can bring back to their jobs to make an impact.
- Classes are taught by top executives and leaders who share meaningful examples that reinforce the CX coursework. Topics include developing personas and journey maps, CX measurements, building a CX culture and more.
- The program offers much flexibility. People can take the course online over 8 weeks, or offline in a classroom setting for 4 days.
- Rutgers provides incredible networking opportunities. I met many smart people who have instituted successful customer-centric programs in their workplace. I loved all the knowledge sharing in and out of the classroom.
- It is a real, university-backed program – not a seminar or conference.
Interested in learning more?
Watch the video below to hear about my personal experience. Feel free to contact me any time about the curriculum too. Detailed course information and class dates are also available on Rutgers’s website.
Want to Save 20% OFF THE TUITION COST?
I’ve been able to get DoingCXRight readers a 20% discount for the CX course as well as three other classes: Cyber Security, Design Thinking, and Big Data. Simply subscribe to my blog to receive the promo code, which you can use any time during program registration.
P.s. Classes fill up quickly. I suggest you sign up now with the option to pay later.
*All opinions expressed are mine alone and do not reflect the opinions of or imply the endorsement of employers or other organizations.