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If you are looking for proven strategies to start a successful business, grow and disrupt any industry, then this episode is for you. Stacy Sherman speaks to entrepreneur Zach Picon, co-owner of Crewfare, who is redefining the travel industry with customer experience at the forefront.
Zach, and his partners Jason and Jordan, figured out a way to gain a competitive advantage, starting with discovering buyer needs and solving real gaps in the marketplace. Their success also comes from hiring the right customer-centric people, scaling methodically, and customizing travel plans for attendees, sponsors, artists, VIPs, and more. They are working with mecca’s in the industry, including Rolling Loud, Ultra Music Festival, The Governors Ball, Preakness, Palm Tree Music Festival, and more.
Crewfare start-up and business growth stories are inspiring and informative. While focused on the travel industry, their mission to create the ultimate experience is a great lesson to all companies. So, take notes as many gems are shared about Doing CX Right.
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About Zach Picon & Native Miami Founders: Jason Van Esso + Jordan Scheffler
About Stacy Sherman: Founder of Doing CX Right®
An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++. Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.