Are you customer-led? That’s the theme of my conversations with podcast host, Bill Staikos. The show explores the symbiotic relationship between the customer and employee experience and reveals how companies are creating leaders and cultures maniacal about the customer.
What You’ll Hear from our conversations on “Be Customer Led”
Bill and I talk about a ton of different and important topics, including what ignited my career in the CX field, and how two “wow” moments transformed my professional career from Marketing into CX; the key attributes that can differentiate CX leaders, CX measurement, where the CX function should sit in the org, and more to elevate your customer experience skills.
Press Play Below To Hear How To Be Customer Led
Please let us know what you think and what resonates most.