Have you heard about “Be Customer Led” hosted by Bill Staikos? The show explores the symbiotic relationship between customer and employee experience, and how companies are creating leaders and cultures maniacal about the customer. Stacy had the honor of being a guest on the show.
What You’ll Hear On “Be Customer Led”
During the episode, Stacy and Bill talk about a ton of different and important topics, including what ignited Stacy’s career in the CX field, and how two “wow” moments transformed her professional career from Marketing into CX; the key attributes that can differentiate CX leaders, CX measurement, where the CX function should sit in the org, and more to elevate your customer experience skills.
They also talk about their shared love of Shep Hyken. The audio cut out for a min at 48:18, but Stacy shared a personal story about her interaction with Shep.
Listen to the Customer Experience podcast below.
Please let us know what you think and what resonates most.