I had the opportunity to join Kesiena Aaron – Efe to discuss business success stories and ways to differentiate brands based on non-traditional proven CX methods.
During the business podcast, I answer questions including:
- How do you get a Customer Experience job if you’ve never had one?
- Why is CX a booming field, and is it a fad or here to stay?
- What does Employee Experience have to do with mastering CX to gain a competitive edge?
- What are good resources to elevate your CX skills to differentiate brands?
Listen To Podcast Below.
I’m interested to hear your views about differentiating brands. What tactics work for you?