Does survey question order matter? Is it better to ask questions, like NPS, at the beginning or at the end? Learn and apply best practices.
Doing CX Right BlogResults for "NPS"
Listen to Rob Markey, co-founder of the Net Promoter System (NPS) about how to measure customer experiences the right way.
There are valid reasons for and against tying Net Promoter Score (NPS) to employee compensation as the Wallstreet Journal explains.
Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes.
There’s an article in the Wall Street Journal that is creating some commotion. It raises the question of whether or not “Net
Listen to Colin Shaw, 7-time author, about how to elevate customer satisfaction through engaged employees.
Listen to Stacy Sherman & Lauren Herring speak about women leadership, careers and lessons to thrive in business and life
If you want to transform your brand & gain a competitive edge, you need to elevate your customer experience skills & hire the right people.
Getting Executive buy-in and budget for customer experience programs is not so easy when there are leaders at the top who don’t fully understand the true value of CX. MyCustomer interviewed me and other customer experience professionals to find out what we have...
Mistakes happen as we’re human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story.