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3 Ways To Measure Customer Experiences Beyond NPS

by Stacy Sherman | Nov 14, 2021 | Metrics & Measurements

How do you know if consumers are satisfied? Learn how to measure Customer Experiences & understand the WHY behind your NPS score.

NPS Survey Question – Should It Be First Or Last?

by Stacy Sherman | Aug 21, 2021 | Metrics & Measurements, Voice of Customer & Insights

Does survey question order matter? Is it better to ask questions, like NPS, at the beginning or at the end? Learn and apply best practices.

How To Measure Customer Loyalty (NPS & Beyond)

by Stacy Sherman | Aug 13, 2021 | DoingCXRight®‬ Podcast

Listen to Rob Markey, co-founder of the Net Promoter System (NPS) about how to measure customer experiences the right way.

The Great Debate: Should Employee Paychecks Be Linked To Customer NPS?

by Stacy Sherman | Oct 23, 2019 | Metrics & Measurements

There are valid reasons for and against tying Net Promoter Score (NPS) to employee compensation as the Wallstreet Journal explains.

Pros & Cons of Using NPS To Measure CX Success

by Stacy Sherman | Jul 24, 2019 | Podcasts

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes.

“Is Net Promoter (NPS) Score Misleading?” My Views About WSJ Article

by Stacy Sherman | May 25, 2019 | Metrics & Measurements

There’s an article in the Wall Street Journal that is creating some commotion. It raises the question of whether or not “Net

How To Scale Modern Customer Service Experiences for Financial Gains

by Stacy Sherman | Nov 12, 2023 | DoingCXRight®‬ Podcast

Andrew Carothers and Stacy Sherman explain how Cisco digitally transformed customer service experiences that you can do too. Apply 4 proven steps to elevate CX for revenue gains.

Achieving Customer Experience Goals: Blending People, Tech & Metrics

by Stacy Sherman | Aug 14, 2023 | Contact Center

CX leaders Stacy Sherman and Tim McElgunn share data-proven strategies to achieve your customer experience goals in 2023 and beyond

Get Featured On DoingCXRight®‬ Podcast

by Stacy Sherman | Oct 15, 2022 | Miscellaneous

Do you have customer experience, customer service, employee experience, or actionable leadership tips to share? Apply to be on award-winning DoingCXRight® podcast and social channels.