How do you know if consumers are satisfied? Learn how to measure Customer Experiences & understand the WHY behind your NPS score.
Doing CX Right BlogResults for "NPS"
NPS Survey Question – Should It Be First Or Last?
Does survey question order matter? Is it better to ask questions, like NPS, at the beginning or at the end? Learn and apply best practices.
How To Measure Customer Loyalty (NPS & Beyond)
Listen to Rob Markey, co-founder of the Net Promoter System (NPS) about how to measure customer experiences the right way.
The Great Debate: Should Employee Paychecks Be Linked To Customer NPS?
There are valid reasons for and against tying Net Promoter Score (NPS) to employee compensation as the Wallstreet Journal explains.
Pros & Cons of Using NPS To Measure CX Success
Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes.
“Is Net Promoter (NPS) Score Misleading?” My Views About WSJ Article
There’s an article in the Wall Street Journal that is creating some commotion. It raises the question of whether or not “Net
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20 Easy Ways To Celebrate CX Day and Customer Service Week
What is CX day and Customer Service week all about? Learn The Who, What, Why, and How to celebrate the global event, plus keep the momentum going.
Breakthrough Approaches to Managing Customer Risk
Richard Owen, CEO at OCX Cognition and co-creator of the NPS system, and Stacy Sherman discuss how to achieve business growth and reduce customer risk BEFORE it’s too late. Listen to proven methodologies and controversial topics that get you thinking and doing CX differently.
Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
Greg Melia, CEO of CXPA organization, and Stacy Sherman share valuable ways you can celebrate National CX Day and Customer Service week to show extra appreciation to customers, employees, and agents.