What makes Nordstrom’s customer experience legendary—and how can your company do the same? Stacy Sherman and Robert Spector reveal the Nordstrom Way and how you can apply its timeless principles to create loyal customers and set the gold standard in CX.
While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with
Read Stacy Sherman’s actionable takeaways from “Medallia Experience” event to stop employee frustration, improve customer outcomes & increase profits.
Are you asking the right questions to increase customer satisfaction and staff, too? Check out Stacy Sherman and Marty Grunder on Doing CX Right Podcast Episode 117. View Audio and Youtube Episode Transcript: Stacy Sherman [00:00:01]:Hello, Marty. Welcome to the...
Award-winning author and leadership expert, Mark Sanborn and Stacy Sherman discuss how to consistently deliver positive emotion and go beyond ordinary service based on 4 principles of “The Fred Factor.”
Josh Bersin, renowned HR industry expert and author, and Stacy Sherman provide proven tactics to maximize employee engagement, align teams, and eliminate company silos to have an irresistible brand that people love to work for and consistently buy from.
Discover the hidden connection between Motherhood and Customer Experience leadership and how to balance both for positive outcomes.
Learn 5 impactful leadership lessons that help you cultivate better experiences and show up as your best self in work and life.
Wally Feresten, known as the Cue Card guy for over 30 years, shares lessons learned from working on late-night TV shows and SNL, and how to get and keep customer loyalty/fans.
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