While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with
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Results for "love job"Doing CX Right Podcast Transcript Episode 117
Are you asking the right questions to increase customer satisfaction and staff, too? Check out Stacy Sherman and Marty Grunder on Doing CX Right Podcast Episode 117. View Audio and Youtube Episode Transcript: Stacy Sherman [00:00:01]:Hello, Marty. Welcome to the...
The Fred Factor Effect: Transforming CX from Ordinary to Exceptional
Award-winning author and leadership expert, Mark Sanborn and Stacy Sherman discuss how to consistently deliver positive emotion and go beyond ordinary service based on 4 principles of “The Fred Factor.”
Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service
Josh Bersin, renowned HR industry expert and author, and Stacy Sherman provide proven tactics to maximize employee engagement, align teams, and eliminate company silos to have an irresistible brand that people love to work for and consistently buy from.
The Synergy of Motherhood and CX Leadership: Maximizing Impact in Both Roles
Discover the hidden connection between Motherhood and Customer Experience leadership and how to balance both for positive outcomes.
5 Leadership Lessons Learned From My Gen Z Daughter
Learn 5 impactful leadership lessons that help you cultivate better experiences and show up as your best self in work and life.
Get Featured On DoingCXRight® Podcast
Do you have customer experience, customer service, employee experience, or actionable leadership tips to share? Apply to be on award-winning DoingCXRight® podcast and social channels.
Leadership Advice And Why Equality Matters
Catherine Sugarbroad, Chief Revenue Officer and Founder of sWorks.io, and Stacy Sherman discuss the meaning of equality in and out of the workplace, and why advancing women’s leadership impact retention and customer experiences.
Breakthrough Approaches to Managing Customer Risk
Richard Owen, CEO at OCX Cognition and co-creator of the NPS system, and Stacy Sherman discuss how to achieve business growth and reduce customer risk BEFORE it’s too late. Listen to proven methodologies and controversial topics that get you thinking and doing CX differently.
Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
Greg Melia, CEO of CXPA organization, and Stacy Sherman share valuable ways you can celebrate National CX Day and Customer Service week to show extra appreciation to customers, employees, and agents.