Jeff Toister, author of 4 customer service books, explains what elite brands do differently to turn upset customers into happier ones. You can do the same too.
Doing Customer Service Right in 2022 and Beyond
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Doing CX Right Blog
DoingCXRight® Podcast
Minimizing ‘Red Tape’ to Deliver Better Experiences
Stephanie Thum, CX leader, discuss why Red Tape obliterates customer & employee experiences and how to drive positive changes for improved results
Increasing Trust For Long Term Customer and Employee Relationships
Charles Green, author, and creator of the Trust Equation™ explains how to build trust and be a better leader to gain a sustainable competitive advantage
Eliminating What Customers Hate For Scalable Growth
Nick Webb, author, and inventor with 40 US Patents explains how to attract & keep customers happy based on a lifetime of study and application
Distinguishing Your Brand In A Hyper-Competitive Marketplace
Scott McKain, Hall of Fame Speaker & “Iconic ” author, reveals how to create distinction to attract & retain customers and employees too.
What It Takes To Keep Loyal Fans – CX Advice From A Rockstar
James Dodkins, UK’s #1 CX Influencer and award-winning rock-star, shares customer experience lessons from the music industry, including how to turn customers into loyal fans.
Everyday Ways To Live Your CX Mission
Jeannie Walters explains the importance of a customer experience mission and how to “Create Fewer Ruined Days for Customers.”
Doing Customer & Employee Experience Right In The Digital Age
Steven Van Belleghem, author and global thought leader, explains how to delight customers in the digital age with an empathetic human touch.
Creating A Speak Up Culture For Greater Fulfillment
Stephen Shedletsky, Speaker & Coach on Simon Sinek’s team, reveals how to lead a speak-up culture to increase innovation & performance.
Your Role As An Experience Maker
Dan Gingiss, CX author speaker and coach, explains how to authentically lead and intentionally create remarkable experiences so that customers become your best marketers.
