Joey Coleman, keynote speaker, author, and workshop leader shares proven ways to retain customers beyond First 100 Days®.
Turning One Time Purchasers Into Lifelong Customers
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Doing CX Right Blog
DoingCXRight® Podcast
Doing Customer Service Right in 2022 and Beyond
Jeff Toister, author of 4 customer service books, explains what elite brands do differently to turn upset customers into happier ones. You can do the same too.
Minimizing ‘Red Tape’ to Deliver Better Experiences
Stephanie Thum, CX leader, discuss why Red Tape obliterates customer & employee experiences and how to drive positive changes for improved results
Increasing Trust For Long Term Customer and Employee Relationships
Charles Green, author, and creator of the Trust Equation™ explains how to build trust and be a better leader to gain a sustainable competitive advantage
Eliminating What Customers Hate For Scalable Growth
Nick Webb, author, and inventor with 40 US Patents explains how to attract & keep customers happy based on a lifetime of study and application
Distinguishing Your Brand In A Hyper-Competitive Marketplace
Scott McKain, Hall of Fame Speaker & “Iconic ” author, reveals how to create distinction to attract & retain customers and employees too.
What It Takes To Keep Loyal Fans – CX Advice From A Rockstar
James Dodkins, UK’s #1 CX Influencer and award-winning rock-star, shares customer experience lessons from the music industry, including how to turn customers into loyal fans.
Everyday Ways To Live Your CX Mission
Jeannie Walters explains the importance of a customer experience mission and how to “Create Fewer Ruined Days for Customers.”
Doing Customer & Employee Experience Right In The Digital Age
Steven Van Belleghem, author and global thought leader, explains how to delight customers in the digital age with an empathetic human touch.
Creating A Speak Up Culture For Greater Fulfillment
Stephen Shedletsky, Speaker & Coach on Simon Sinek’s team, reveals how to lead a speak-up culture to increase innovation & performance.
