James Dodkins, UK’s #1 CX Influencer and award-winning rock-star, shares customer experience lessons from the music industry, including how to turn customers into loyal fans.
What It Takes To Keep Loyal Fans – CX Advice From A Rockstar
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Doing CX Right Blog
DoingCXRight® Podcast
Everyday Ways To Live Your CX Mission
Jeannie Walters explains the importance of a customer experience mission and how to “Create Fewer Ruined Days for Customers.”
Doing Customer & Employee Experience Right In The Digital Age
Steven Van Belleghem, author and global thought leader, explains how to delight customers in the digital age with an empathetic human touch.
Creating A Speak Up Culture For Greater Fulfillment
Stephen Shedletsky, Speaker & Coach on Simon Sinek’s team, reveals how to lead a speak-up culture to increase innovation & performance.
Your Role As An Experience Maker
Dan Gingiss, CX author speaker and coach, explains how to authentically lead and intentionally create remarkable experiences so that customers become your best marketers.
How To Create Unforgettable Experiences
Ryan Estis, a motivating leader, shares how to create unforgettable experiences that will touch the core of your heart and your customers too
How Attention Pays™ for Productivity, Accountability & Profitability
Neen James, author of 9 books, explains how Attention Pays™ and ways of listening with our eyes to deliver better customer & employee experiences
How to communicate effectively and deliver value
Bob Burg, Hall of Fame Keynote Speaker and co-author of “The Go-Giver.” shares how to deliver real value to customer and employees
How To Hug Your Haters & Make Customers Love Your Brand
Jay Baer, author of 6 best selling books, shares how to succeed in business by Hugging Your Haters
Aiming High – Mental Health & Business Impacts
Darren Prince, author of Aiming High, has achieved fame, monetary success, & deep lows from drug addiction. Listen & apply to lessons learned
