Stacy Sherman and Seth Godin challenge conventional wisdom about customer experience including why investing in your current customers could be more beneficial than chasing new ones And, how to harness the synergy between humans and AI in a technology-driven world. Packed with actionable insights, the conversation will inspire you to think differently and reassess the status quo.
Ever feel like you’re losing customers as fast as you gain them? Wondering how to stop this ‘leaky bucket’ scenario? Listen to Stacy Sherman and guest Dave Seaton as they explain the DARMA™ method –a proven approach to effectively turn one-time buyers into loyal fans. You’ll gain practical strategies that help prevent churn and enhance customer retention for scaleable growth. Listen to podcast now.
Stacy Sherman and Dr. Dr. Monica Amadio explain how academia influences customer experience and ways entrepreneurs can adopt effective customer service strategies on a budget. Listen to Doing CX Right Podcast now.
Stacy Sherman and Jon Picoult discuss how to boost ROI and customer loyalty by creating experiences that strengthen emotional bonds and turn clients into advocates. Listen to the Doing CX Right podcast now.
Stacy Sherman and featured guest, Lior Arussy, discuss cutting-edge customer service strategies for converting dissatisfied clients into dedicated brand promoters. Listen to the Doing CX Right podcast now.
Stacy Sherman and featured guest, Andy MacMillan, explain why and how to leverage user testing to maximize customer empathy and business growth. Listen to the Doing CX Right Podcast now.
Stacy Sherman and featured guest, Laurie Guest, explain the damaging ripple effects of “service fatigue” across the customer journey & how a “10 Cent Decision” can be your game changer. Listen to the Doing CX Right podcast now.
Stacy Sherman and Andy Molinsky, Professor at Brandeis University’s International Business School, explain why cultural intelligence is not just a moral imperative but a strategic necessity for business success and crisis management. Listen to Doing CX Right podcast now.
Stacy Sherman and featured guest, Jeremy Hyde, explain how companies can find the sweet spot between competitive price and top-notch service delivery. Uncover the keys to driving customer value perception on Doing CX Right podcast Episode 123.
Stacy Sherman and featured guest, Bernie Borges, explain how marketing and content strategies can enhance your customer relationships and grow your business. Listen to the Doing CX Right podcast now.
