Explore AI’s transformative power to elevate retail customer customer service. Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured guest, Alex Genov from Zappos.
Doing CX Right Blog
DoingCXRight® PodcastHow To Increase Customer Satisfaction By Asking the Right Questions
Customer experience expert Stacy Sherman and featured guest Marty Grunder, CEO and “Entrepreneur Of The Year,” discuss the essentials to elevate customer satisfaction by mastering the right questions, sentiment tracking, internal culture, and roleplaying. Listen and apply Doing CX Right lessons now.
Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction
Are toxic employees driving your customers away? Learn how to attract top talent and increase customer satisfaction on Doing CX Right Podcast with host Stacy Sherman & guest Bryan Adams.
The Analytics Edge – Transforming Customer Insights into Business Wins
Are you facing gaps in your customer journey across channels? Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured podcast guest, Sean Albertson.
Setting the Bar – How to Become a Category Of One Business
Customer service experts Joe Calloway and Stacy Sherman discuss how to transform your business into a ‘Category of One.” They share expert guidance on differentiation, customer-centricity & exceptional leadership.
Rethinking Customer Service – Why ‘Good’ Just Isn’t Enough Anymore
Award-winning authors and leadership experts, Lisa Ford and Stacy Sherman discuss the key differences between customer service and customer experience and actionable insights to boost retention and fuel growth
The Fred Factor Effect: Transforming CX from Ordinary to Exceptional
Award-winning author and leadership expert, Mark Sanborn and Stacy Sherman discuss how to consistently deliver positive emotion and go beyond ordinary service based on 4 principles of “The Fred Factor.”
How Unconscious Biases Influence Your Customers’ Decision-Making Process
Learn to how cultivate emotional bonds, create lasting impressions & address unconscious biases for impactful customer interactions & brand distinction. Listen now to Doing CX Right Host Stacy Sherman and featured guest Sylvie di Giusto. Take notes as there are a lot of CX leadership gems shared.
How to Make Your Business Ridiculously Easy to Work With
How can you create effortless experiences that customers love? Stacy Sherman and David Avrin reveal keys to being “ridiculously easy” for customers. Learn why convenience trumps quality, how empowering staff leads to profit, and tools to uncover friction points to attract and retain customers in a competitive landscape.
Proving the ROI of Customer Experience Initiatives
Gregorio Uglioni and Stacy Sherman, customer experience leaders, reveal tactics to get leadership buy-in, break silos, prove ROI & drive human connections through meaningful customer experience initiatives.