Stacy Sherman and featured guest, Thom Singer, explain how to strengthen brand loyalty through superior customer service, in-person connections, and active listening. Listen to Doing CX Right podcast now.
Stacy Sherman and featured guest, Greg Mckeon, New York Times best selling author, explain how to make customer experiences effortless. Simplify work, align with needs, and validate assumptions for success. Listen to podcast now.
Learn how emotional intelligence fuels optimal team performance and creates impactful customer experiences with Stacy Sherman and Daniel Goleman.
Explore AI’s transformative power to elevate retail customer customer service. Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured guest, Alex Genov from Zappos.
Customer experience expert Stacy Sherman and featured guest Marty Grunder, CEO and “Entrepreneur Of The Year,” discuss the essentials to elevate customer satisfaction by mastering the right questions, sentiment tracking, internal culture, and roleplaying. Listen and apply Doing CX Right lessons now.
Are toxic employees driving your customers away? Learn how to attract top talent and increase customer satisfaction on Doing CX Right Podcast with host Stacy Sherman & guest Bryan Adams.
Are you facing gaps in your customer journey across channels? Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured podcast guest, Sean Albertson.
Customer service experts Joe Calloway and Stacy Sherman discuss how to transform your business into a ‘Category of One.” They share expert guidance on differentiation, customer-centricity & exceptional leadership.
Award-winning authors and leadership experts, Lisa Ford and Stacy Sherman discuss the key differences between customer service and customer experience and actionable insights to boost retention and fuel growth
Award-winning author and leadership expert, Mark Sanborn and Stacy Sherman discuss how to consistently deliver positive emotion and go beyond ordinary service based on 4 principles of “The Fred Factor.”
