Many leaders still think emotions don’t belong in business, but that belief limits performance. Stacy Sherman talks to former Marine and Tesla culture leader, Kristen Kavanaugh, about how courageous leadership transforms fear into better decisions, stronger teams, and superior customer experiences. Listen to podcast now.
A 13-year-old’s interview with a Holocaust survivor uncovers powerful lessons on empathy and humanity. These are stories we must read — and never forget
Customer experience isn’t just for brands. It’s how great speakers get remembered—and recommended. Use these 3 strategies to stand out, get referred, and start doing speaking right.
Discover how pay equity impacts both employee engagement and customer experience, with actionable insights for business and personal growth.
A week of silence revealed surprising truths. Could these lessons transform your leadership style and business? Read more now.
Is feedback an advantage or a drawback? Learn how to give and receive feedback that inspires, motivates, and strengthens connections, rather than eroding relationships.
Learn how to apply Simon Sinek’s 8 minute rule for enhancing connections, relationships, workforce culture, and customer loyalty.
Learn the transformative power of connection through a story of unexpected friendship, enduring legacy, and the magic behind a simple hello.
Learn how to turn every customer experience mistake into a strategic opportunity that strengthens brand loyalty and human connections.
Discover the hidden connection between Motherhood and Customer Experience leadership and how to balance both for positive outcomes.
