Is the Customer Experience Officer role increasing or becoming obsolete as WSJ article questions. Read Stacy Sherman’s view as you form an opinion
What’s The Fate of A Customer Experience Officer (CXO)?
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Doing CX Right Blog
Leadership & Personal Growth
10 Leadership Lessons From Growing Up With A Wallstreet Mom
Are there people in your family that are business transformational leaders? Read Stacy Sherman’s story and leadership lessons from Mom.
10 Leadership Strategies To ‘Crawl, Walk, Run’ Your Way To Success
How can leaders create a customer-centric culture with engaged, motivated employees?
Business & Personal Relationship Lessons From 27 Years Of Marriage
Sharing relationship lessons learned from 27 years of marriage to inspire you to enrich connections with your partner, boss, colleagues, clients, and others for more fulfilling work and life experiences.
CX Leadership Lessons From “The Four Agreements”
Have you ever read a book that really moved you and impacted your work and personal life more than any other? For me, it is The Four Agreements
CX Leadership & Overcoming Diversity Challenges
There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation
10 Effective Ways To Make Big & Small Changes In Life
(Featured in Forbes, March 2020.)
Making intentional changes in our personal and professional life is not easy, yet everything is possible. I’m sharing my personal story and lessons learned to help you achieve your goals.
Is Everything Going To Be Okay?
Happiness is a choice no matter what circumstances come our way. We can be content or experience opposite feelings. I believe we’ll be better than before. Ready why.
What People Are Doing To Be Productive & Content During Coronavirus Outbreak
Good often comes from bad situations. It’s hard to see it or feel it as we’re living through the coronavirus epidemic, but past experiences prove that we get through tough times as employees, customers, and families having human experiences. The key is reframing our thinking from “I have to” to “I get to do something new” while staying home. We need to be intentional about WHAT we focus on and HOW we use our time. I’ve been practicing what I preach.
Our Dateline NBC Story & Lessons Learned
What would you do if you witnessed someone being very rude? Would you get involved or look the other way? Read & watch our Dateline NBC story and lessons learned.
