Can you imagine having 84 surgeries before the age of 50? I’m bringing a patient experience story to life to increase empathy in & out of the workplace.
Improving Experiences For People With Disabilities (Video)
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Doing CX Right Blog
Results for "diversity inclusion"
How To Elevate Your Brand As An Experience Maker
Stacy Sherman & Dan Gingiss explain how you are an experience maker, and what you can do to build a customer-centric company.
Employee Satisfaction Starts With Awake Leaders
Stacy Sherman & Cynthia James discuss ways to thrive in and out of the workplace. It starts with awake leaders who intentionally create better experiences.
Women, Wine & Leadership
Stacy Sherman and Donna Carlson speak about how to humanize business & the importance of Diversity & Inclusion leadership for organizations
Our Dateline NBC Story & Lessons Learned
What would you do if you witnessed someone being very rude? Would you get involved or look the other way? Read & watch our Dateline NBC story and lessons learned.
Pros & Cons of Using NPS To Measure CX Success
Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes.
