Businesses need to take extra care of high-value customers, or they’ll go to a competitor Read & apply customer appreciation best practices.
Not All Customers Are Created Equal
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Doing CX Right Blog
Results for "customer journey"
Should The Chief Customer Officer Oversee Marketing?
Brands are restructuring so that Marketing reports to the Customer Experience Leader. Why is this shift happening now – and will it stick?
CMO And CXO Must Partner To Transform The Customer Experience
Successful organizations connect marketing and CX throughout the customer lifecycle. Learn ways to drive alignment to achieve real results.
4 Best Practices For Doing Customer Service Right
It’s less expensive to keep current customers than get new. Learn how to deliver exceptional customer service at the moment people need it.
The Great Debate: Is Customer Experience The New Marketing?
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.
Customer Experience -Interior Design Industry
Listen to Stacy & Sid Meadows, from Trend Report, discuss how to do customer experience right within interior design industry
How To Secure Customer Experience Investment
Getting Executive buy-in and budget for customer experience programs is not so easy when there are leaders at the top who don’t fully understand the true value of CX. MyCustomer interviewed me and other customer experience professionals to find out what we have...
5 Ways To Use Social Media To Improve Customer Experiences
Are you listening & responding to what customers say on social media? Learn how to gain a competitive edge by leveraging “voice of customer.”
Why You Must Drive the Customer Experience with the Employee Experience
Employee experience matters just as much, if not more than the customer experience. Learn why and what you can do to differentiate your brand.
What Are Customer Expectations in 2021? 6 Data Driven Predictions
Customer expectations are changing as we transition out of a pandemic. I’m sharing valuable data and predictions to support your success.
