When employees feel valued, appreciated and have a sense of belonging, customers see & feel it too. Learn & apply CX best practices at your workplace
Diversity, Inclusion & Belonging Differences and CX Impacts
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Doing CX Right Blog
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Employee Retention Depends On Inclusion Not Just Diversity
Diversity is rising as leaders understand the importance. Yet, inclusion needs more focus. Learn best practices for business success
Diversity & Inclusion Within CX
Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.
Stacy Sherman Speaks About Diversity & Inclusion at National Event
Getting a "seat at the table" where decisions are made and working around "boys clubs" for years isn't easy. I haven't always been included even when discussions pertain to my job. Rather than feel stuck, I've shifted my attitude and intentionally advocate for the...
CX Leadership & Overcoming Diversity Challenges
There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation
Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
Greg Melia, CEO of CXPA organization, and Stacy Sherman share valuable ways you can celebrate National CX Day and Customer Service week to show extra appreciation to customers, employees, and agents.
What Fearless Leaders Know About Building the Best Customer Experiences (That Others Don’t)
Many leaders still think emotions don’t belong in business, but that belief limits performance. Stacy Sherman talks to former Marine and Tesla culture leader, Kristen Kavanaugh, about how courageous leadership transforms fear into better decisions, stronger teams, and superior customer experiences. Listen to podcast now.
How To Retain Your Best People During Challenging Times
Learn how successful companies retain top talent during change. Stacy Sherman and professor Lisa Kaplowitz reveal leadership strategies to boost engagement, reduce turnover & drive success
Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman
Stacy Sherman marks 100 episodes with insights on her podcast journey, celebrating the milestone, and advice from lessons along the way.
Future-Proofing Your Business with Unstoppable CX Leadership and Innovation
Victoria Pelletier, a corporate leader known as “the turnaround queen,” and Stacy Sherman discuss practical strategies to elevate customer experiences, engage teams, and drive business growth through unstoppable CX leadership.
