Learn how to detect early signs of burnout, reduce stress, and support employee well-being so employees deliver better customer experiences. You will gain many actionable strategies on this Doing CX Right℠ podcast episode, with host Stacy Sherman and guest Jennifer Lee at Intradiem.
Eager to stay ahead in your market? Find out how ‘Advantage Players’ anticipate and perform for consistent customer success and competitive advantage with Stacy Sherman and Joel Block.
Stacy Sherman and featured guest, Jeremy Hyde, explain how companies can find the sweet spot between competitive price and top-notch service delivery. Uncover the keys to driving customer value perception on Doing CX Right podcast Episode 123.
Don Scheibenreif, a Distinguished VP Analyst at Gartner and Stacy Sherman discuss the rise of machine customers. Learn how it’s disrupting customer experience & commerce, and what you need to do to prepare, compete and get ahead.
Rita Soni, Principal Analyst at Everest Group, explains the latest trends on impact sourcing and how hiring underserved talent transforms customer experience.
CX leaders Stacy Sherman and Tim McElgunn share data-proven strategies to achieve your customer experience goals in 2023 and beyond
Frank X Shaw, Chief Communication Officer at Microsoft, explains how AI is changing the way we work, communicate & deliver better customer service.
Dr. Joerg Storm, a digital transformation expert, and Stacy Sherman reveal emerging tech trends, such as virtual and augmented reality, AI tools, and voice recognition, providing real-world examples of how these innovations shape customer experiences.
Learn what makes a brand irresistible to employees and customers, including how to align teams, strengthen engagement, and improve customer service, with special guest HR expert Josh Bersin and host Stacy Sherman.
Customers pay a premium & stay loyal to purpose-driven brands that align with their values. Learn proven tactics to differentiate your company.
