Actionable CX Tips From Story2021 Event

Actionable CX Tips From Story2021 Event

I recently joined story2021 digital content masterclass series with 21+ leading writers and digital innovators. At the virtual event, I discuss the effect of 2020 on brands and the importance of creating intentional, personal connections through digital content and engagement.

Press Play Below to Get Actionable CX Tips 

Interview Index of topics and questions answered?

Meet Stacy (1:20)

What kind of clients do you work with, large, medium, or small? (2:00)

How did you get started in this field? (2:40)

Where else are you published? (4:00)

What’s been the impact of 2020? On the demand for digital content, on customer experience? (4:45)

What are your CX tips for dealing with what’s changed this year? (7:00)

What’s your advice for keeping companies attuned to their customers? (9:40)

What’s the best use of digital resources? (11:15)

How do you craft content for an audience with objections, a pre-audience in a low awareness or resistance stage? (15:00)

How do you go about humanizing business? (17:40)

What do customer surveys do wrong? (20:15)

What’s the value of authenticity? (23:30)

What’s the latest on your book? (29:30)

How can our audience get in touch with you? (31:00)

How To Create WOW Moments For CX Success. (Try This Easy Technique)

How To Create WOW Moments For CX Success. (Try This Easy Technique)

Over the years, I’ve been speaking and writing about the importance of experiences and Wow Moments to drive happy customers and engaged employees. I am a believer in what Maya Angelou says, “People may not recall WHAT you did or the words you said, but they remember HOW YOU MADE THEM FEEL!”  Wow Moments create positive emotions that fuel trust, loyalty, and referrals. Continue Reading →