Have you heard of  The CX Goalkeeper podcast hosted by Gregorio Uglioni.?  I’m a fan of Gregorio, not just because he had me on his show. He is really knowledgable and passionate about CX as you’ll hear from our conversations about  humanity in business, employee engagement, customer metrics and more.

Press Play Below to Listen To CX Show 

My #1 CX advice:

Make sure you are not just talking about CX and humanizing business but really doing it. And, while doing it, lead with your heart.